Service Operations IP Analyst (Fixed-Term Contract)

Clarivate

Beograd | Hibrid

15.08.2024.

ugovor puno radno vreme

We are looking for a Service Operations IP Analyst to join our Trademark Renewal / Maintenance team in Belgrade. This is an amazing opportunity to work on tasks related to the end-to-end trademark renewal process. We would love to speak with you if you you’re interested in learning more about the magnificent industry of intellectual property.

About you - experience, education, skills, and accomplishments

University degree (Bachelor’s/Master’s) in relevant subject (Law, Business Administration, IP, etc.) or equivalent working experience
Minimum B2 level of English
Reference: vTKBRsH9mFk8nFvCSOVNIAp3BZQ7B64BM2zRgc-EiOs.

It would be great if you also have...

Proficiency in Microsoft Office suite
Working experience in Customer Support
Working experience in administrative tasks
Experience in maintaining deadlines and working in a team environment

What will you be doing in this role?

Dealing with foreign/domestic patent/trademark portfolio, while respecting the customer deadlines, customer specificities, internal procedures, quality standards and KPIs; Performing data verification and checking whether information provided by customers is in accordance with information found on IP databases
Creating reports of IP matters for internal and external stakeholders
Obtaining deep understanding of the maintenance workflow in order to collaborate with other teams at every stage of the process
Achieving deep knowledge of all national IP databases in order to be a reference point for other teams; Supporting patent/trademark related projects
Performing other duties and special projects as necessary – may involve handling confidential and sensitive material
Proactively recommending improvements as well as corrective and preventive actions to reduce customer complaints, improve efficiency and mitigate risks

About the Team

We as a team provide Trademark Renewal / Maintenance services by communicating with clients and agents, resolving possible issues, while making sure that the renewals are done timely and accordingly.

Hours of Work

This is a fixed-term full-time position, with core engagement hours within CET time zone.

This is a hybrid position.

Benefits

Holidays: 25 days paid leave per annum 
Private Health Insurance 
Paid Lunch 
Yearly Bonus 
Yearly Merit Plan 
My Learning Platform 
Fit Pass 
Life Insurance
Accident Insurance
Company bicycles for rent free of charge

Please note that only shortlisted candidates will be contacted.

Konkurs je istekao.

Clarivate

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. Learn more about our products and services…

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Beneficije

Team building
Sport and fitness
Awards, bonuses, gifts
Food and drinks
Education, professional development
Private health insurance
Personalized benefits
Fun & entertainment
Company discount
Flexible working hours
Health and wellbeing