Position: Service Planner Coordinator – Czech and/or English speaker
Location: Belgrade, SRB
Key Responsibilities:
- Engage with Call Management team for customer's inquiries or request for escalation; Work directly with customers in local language, answering calls, determining customer entitlement, document requests for service, dispatch technicians and escalate when necessary; Schedule customer installation activity
- Daily monitoring of email window is essential; Receive and document service request and customer information; Ensure customer entitlement; Updates work orders and provides status information
- Gather problem information and determine criticality; Capture information and record data in desktop tools; Generates daily and weekly incident reports; Review incident history to determine recurring faults
- Document, verify, and make appropriate corrections to the service request and customer profile; Communicate with the Customer Advocates for permanent change to the customer profile.
- Position works in a high call volume call environment serving as the primary interface to internal and external customers and/or their agents
- Engage with Call Management team for customer's inquiries or request for escalation; Work directly with customers in local language, answering calls, determining customer entitlement, document requests for service, dispatch technicians and escalate when necessary; Schedule customer installation activity
- Daily monitoring of email window is essential; Receive and document service request and customer information; Ensure customer entitlement; Updates work orders and provides status information
- Gather problem information and determine criticality; Capture information and record data in desktop tools; Generates daily and weekly incident reports; Review incident history to determine recurring faults
- Document, verify, and make appropriate corrections to the service request and customer profile; Communicate with the Customer Advocates for permanent change to the customer profile
Candidates profile and qualifications:
- High School Diploma
- Proficiency in English or Czech language
- Basic knowledge of English language
- 0-2 years of related experience
- Effective interpersonal and communicational skills
- Proven strong organizational skills; Ability to prioritize and work on own initiative
- Enthusiastic and hard working
- Keyboard proficiency (accurately type minimum of 30 WPM); Understanding of Windows-based applications/tools
- Understanding of basic customer location/geography area knowledge
- Ability to work in shifts
NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 30 countries across the globe. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional…
Iskustva zaposlenih
"As a technical lead of software engineers at a business banking software organization within NCR Voyix, I've found my role to be incredibly rewarding. Developing solutions that directly impact how financial ... " Pročitajte celo iskustvo
Beneficije
- Flexible working hours
- Private health insurance
- Education, professional development
- Awards, bonuses, gifts
- Sport and fitness
- Food and drinks
- Trainings, courses, conferences