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Konkurs je istekao.

Social Media Customer Support Representative

Telenor d.o.o.

Beograd

27.11.2021.

ugovor puno radno vreme

Key responsibilities:

  • Communication with customers through social networks & online channels
  • Supervision and monitoring of communications on Social Networks & keyword-based monitoring
  • Manage Telenor’s digital presence and content - assist in production and adaptation of all kinds of content used on social media
  • Timely escalation of situations that may be problematic, towards relevant departments
  • Informing customers about prices, products, services and procedures
  • Classification of all interactions with customers by reason of  contact in order to improve services
  • Bringing new creative ideas to positively impact the team and the customer experience
  • Identify content produced in other parts of the organization, adapt and share it with colleagues
  • eSales: recognizing and using online sales opportunities
  • Mentoring colleagues

For a good start, you will need:

  • High school / University degree
  • Excellent written skills
  • Excellent knowledge and usage of Social Media and other online channels
  • Excellent knowledge of English, both verbal and written
  • Proactive and customer-oriented; open-minded with enthusiasm and positive energy
  • Customer-centric approach and a good understanding of business needs
  • Initiative and multitasking skills; digital mindset
  • Ability to produce deliverables within tight timelines
  • Ability to fit into the team for one year, but also a talent to work independently

You will enjoy:

  • Working in a dynamic and friendly environment which allows you to grow and develop
  • Flexible working hours with the possibility of working remotely
  • 25 days off per year
  • Competitive salary and participation in the bonus reward system
  • Private health insurance and paid yearly regular medical check-up
  • Mobile phone with unlimited internet and Family Telenor tariff package
  • Recreation or health program
  • In-house training and development programs
  • Career development opportunities

Please include your references in your CV, as a reference check is an integral part of our selection process.

We hope to meet you soon!

    VRH poslodavac 2020 - top 20
    Konkurs je istekao.

    Telenor d.o.o.

    Telenor Srbija deo je PPF grupe i na tržištu mobilne telefonije prisutan je od 2006. godine. Za to vreme, razvio se kao inovativna i uspešna kompanija sa vrhunskim, premium brendom koji se ističe na tržištu. Kao lider u zadovoljstvu korisnika, ima bogatu ponudu digitalnih usluga, telefona i dodataka na preko 140 prodajnih mesta u celoj zemlji. Prema priznanju Umlaut, Telenor je najbolja mreža u Srbiji koja pokriva celokupno stanovništvo 4G signalom, dok 4G signal pokriva više od 450 gradova. Kompanija ... Saznajte više

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