Social Media Customer Support Representative

Key responsibilities:

• Communication with customers through social networks & online channels
• Supervision and monitoring of communications on Social Networks & keyword-based monitoring
• Manage Telenor’s digital presence and content - assist in production and adaptation of all kinds of content used on social media
• Timely escalation of situations that may be problematic, towards relevant departments
• Informing customers about prices, products, services and procedures
• Classification of all interactions with customers by reason of  contact in order to improve services
• Bringing new creative ideas to positively impact the team and the customer experience
• Identify content produced in other parts of the organization, adapt and share it with colleagues
• eSales: recognizing and using online sales opportunities
• Mentoring colleagues
• Reference: 8Asr78HfOFuTMQj-bKD_3UzX0-VXpsbD6dI5GLEA22ujWQJ2C18pAIgpFJ8Ch4WA

For a good start, you will need:

• High school / University degree
• Excellent written skills
• Excellent knowledge and usage of Social Media and other online channels
• Excellent knowledge of English, both verbal and written
• Proactive and customer-oriented; open-minded with enthusiasm and positive energy
• Customer-centric approach and a good understanding of business needs
• Initiative and multitasking skills; digital mindset
• Ability to produce deliverables within tight timelines
• Ability to fit into the team for one year, but also a talent to work independently

You will enjoy:

• Working in a dynamic and friendly environment which allows you to grow and develop
• Flexible working hours with the possibility of working remotely
• 25 days off per year
• Competitive salary and participation in the bonus reward system
• Private health insurance and paid yearly regular medical check-up
• Mobile phone with unlimited internet and Family Telenor tariff package
• Recreation or health program
• In-house training and development programs
• Career development opportunities

Please include your references in your CV, as a reference check is an integral part of our selection process.

We hope to meet you soon!