Software Engineer

About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. For our office in Belgrade, we are looking for:

Software Engineer

Position Summary & Key Areas of Responsibility

Work closely with the Release Management team based in Serbia and The Netherlands, creating and deploying software packages to circa 28,000 systems to various Retail & ATM clients across Europe; tasks include scripting (command line, visual basic etc), fault fixing, preventative maintenance, development projects and maintaining software consistency across various environments. All Deployments must fulfil client expectations with primary focus being that all targeted systems are left in an operable state. Business critical deployments may require overnight support where applicable

Key Areas of Responsibility 

• Actively administer the supported deployments to meet and strive to exceed SLA’s and KPI’s
• Deal with complex issues and problems and resolve quickly whether to fix a production problem or implementation of a new solution
• Support overnight deployments where applicable
• Confirm deployments are successful and target devices are operational
• Ensure operations are continually improved to remove complexity and risk
• Perform root cause analysis of recurring deployment failures and/or issues, working towards an effective solution
• Takes ownership for the effective performance delivered by nominated supplier services
• Set up monitoring thresholds and alerts to achieve a fix before fail way of working
• Undertake assessments of solutions to ensure that they meet the standards that are set
• Proactively share knowledge with peers ensuring that all deployments are delivered efficiently
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Basic Qualifications

• Excellent English communication skills both verbal and written
• Comprehensive knowledge of Windows 2000, XP, 2003/2008 Server (SQL Server knowledge is also preferred but not essential)
• Command line scripting, Visual basic, MSI creation and execution
• Detailed and current knowledge in the subjects of the role
• Excellent customer service manner
• Ability to design processes suited to a sophisticated IT operation
• Ability to work un-supervised and deliver on time
• Ability to think methodically and logically and communicate well using spoken and written word
• Proven success as a professional technical worker in similar technical areas
• Has a broad knowledge and understanding of IT concepts and architectures with proven experience
• Has expert awareness of problem solving procedures used for business-critical IT incidents, and an awareness of their implications for a retail business
• Awareness of delivering IT solutions within an ITIL Framework
• Works collaboratively with a range of people to support the wider business agenda
• Knowledge of device build & client automation across multiple platforms
• Ability to package applications using client automation frameworks and supporting toolsets
• Experience of supplier engagement and management
• Knowledge of CA USD, HP Client Automation and Microsoft SCCM

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

How to apply

In order to process applications candidates are required to apply online via our NCR Careers website http://www.ncr.com/about-ncr/careers. Look for our worldwide career opportunities and search for the Technical Support Specialist III, (ID: 613330). The application process takes approx. 15 Minutes.

For any questions please send email to [email protected]  
 

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.   NCR is not responsible for any fees or charges associated with unsolicited resumes.