To support our growing international business, we are looking for new: Software Support Engineer (Second level of fiscal support)
Fiscal Solutions is a globally acting software development company serving international clients worldwide. At the moment, we are proud partners with more than 70 clients in 17 countries, and those are all worldwide retailers such as Deichmann, Decathlon, Metro C&C, Ikea, Sephora, C&A, Jysk, Women’ Secret, Giorgio Armani, H&M, etc.
As the leading company in this niche, we are awarded and shortlisted among “Top 10 Retail Tech Solution Providers in Europe“ in 2019. Our projects include cooperation with retailers that are entering various markets throughout Europe, with the focus on development of modules that support fiscal requirements and the latest retail technology standards.
Besides building self-sustaining and successful business, our mission and responsibility is designing safe, happy, and motivating place for all our employees.
Job description:
- Managing the received incidents from 1st level support up to SW changes
- Analysis of the recorded incidents and undertaking all needed steps for resolution
- Inserting problems resolution in the problem-tracking tool
- Remote support for clients
- Lead direct customer meetings
- Remote installations of hotfixes and/or patches produced by maintenance team
- Remote installation of new versions
- Integration support
- Writing documentation for different processes and regular reporting
Qualifications:
- Windows administration knowledge
- Strong database knowledge (MS SQL)
- IT equipment knowledge
- Computer networking knowledge
- Proficient verbal and communication skills in English
Not required, but highly valued skills:
- Talent for organization and creativity
- Meticulous and systematic sense
- Proactive, solution-oriented approach
- Self-motivated person and a challenge addict
- Able to work well alone, but also within a team
If this sounds like you, we are looking forward to meeting you!
What we offer:
- Professional and dynamic working environment
- Diverse projects with the leading world experts in retail technologies
- Working with the highly innovative and commercially successful products
- Interaction and communication with some of the largest world Retailers and Software providers
- Rewarding of good ideas and innovative approach
- Various opportunities for promotion and growth within the company
- Permanent mentoring and training within our Academy
- Friendly and dynamic work environment
- Young, collaborative team and open-minded culture
- Social programs and benefits designed to meet interests of each employee, with a special focus on work-life balance and wellbeing that are led by our Chief Health Officer as week as private health Insurance, flexible work organization, annual company trips (4 days), team-building events, sport and holiday events, socially responsible activities, etc.
To meet us and our company values better, feel free to listen to the podcast of one of the owners of the company: Riba smrdi od glave • A podcast on Anchor
Only short-listed candidates will be invited for an interview. Thank you for applying!
Fiscal solutions doo
Fiscal Solutions is an international IT company with its own product - Cloud-based software solution for fiscalization, highly acclaimed and recognized as one of the best in the market. We also offer consultant services regarding fiscalization laws and regulations in 27 countries worldwide. Our customers are top Tier 1 retailers such as Prada, Desigual, Hugo Boss, Deichman, Metro Cash & Carry, Jysk, and Ikea, as well as POS software vendors from all over the world. The company has over…
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