Spanish Speaking Virtual Monitoring Agent

Company Overview:

Established in 2011, Birdseye has pioneered the Remote Facility Supervision industry with a mission to make the world a safe place. Facilities across North America are signing long-term contracts to have their facilities supervised and/or secured by Birdseye’s dedicated team of more than 350 professionals.

Birdseye’s well-integrated technology solution eliminates the need for costly on-site security guards or general administrative staff. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. Birdseye, an essential service, is proudly serving other essential services making it recession-proof and stable during all economic cycles.

Birdseye is headquartered in Toronto with offices in the USA and Serbia. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn, Instagram, Facebook pages.

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10-years ahead, join our team today. As one of Canada's fastest growing security solutions companies, you will be part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. We are looking for positive individuals that can thrive in a fast paced environment. Our fast growing customer base from a variety of industries will provide you with a diverse set of experiences.

Responsibilities:

• Control cameras microphone speakers, door, printers and other documents installed across North America
• Verbally communicate with people you see on your computer screen using two-way communication tools
• Communicate with customers and related parties via phone and email
• Perform administrative task as per customer request
• Manage customers’ staff actions and report events to their management
• Collect |big| data and compile reports pertaining to operations
• Ensure smooth running of day to day operations in large facilities
• Produce reports and other communications as needed
• Perform other ad hoc duties as requested
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Requirements

• High school degree, University degree is an asset
• English and Spanish speaking and writing proficiency
• Excellent understanding of customer service
• Extensive experience with Microsoft Office Suite
• Including advanced Microsoft word and excel skills
• Excellent interpersonal oral and written communication skills
• CCTV and/or security background is an asset
• Computer and IT background is an asset
• Ability to work morning/day and night shift
• Capability to work from an office in Belgrade - not a remote position
• A positive disposition

Employee Compensation Package & Perk:

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Company organized events (football, carting, parties, company hangouts, etc.)
• Annual Performance reviews 
• Stock appreciation rights
• Bonuses for employees with children
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool, darts and foosball