Store Manager

Job Purpose

Provide excellent customer experience for the visitors of Apple Premium Reseller store together with his team. Responsible for maintaining, employing and motivating a class A team, planning and overseeing the quarterly sales activities.

Job Description

Team leadership:

• Maintain and develop the team, keeping the approved HC plans.
• Provide goals for your team and communicate achievement, provide regular performance feedback.
• Recognise and promote talent within the organisation.
• Yearly Performance Review with your direct reports.
• Reference: vH2KrDuWTeXLbqvU1fKt1XQK68ljpJXNWDPdCYJ9Lq9hh2hjg83EyTAG4rlNwS5p

Stock controls:

• Keep tight control over inventory.
• Minimise stock ageing.
• Keep 4 WOI stock target. 

High standard customer experience:

• Plan and oversee customer experience 

KPIs

• Revenue: YoY growth %, vs. target %
• Gross Margin: YoY growth %, vs. target %
• Conversion rate in retail (transactions / traffic) %
• UPT (average positions in an invoice)
• Acc attach rate
• Services attach rate

Reporting Line

• Retail Manager
• Key Contacts
• Country manager 
• Retail manager 
• Sales consultants
• Service manager
• Logistic manager

Qualifications / Skills

• Higher or secondary education
• Good verbal communication skills
• Experience in premium retail operations
• Proven track record of reaching high sales results
• Great written and verbal communication skills
• Good interpersonal skills, ability to provide effective leadership
• Business result oriented
• Good analytical skills
• Team player
• Able to work against tight deadline deadlines
• Self-driven, able to work independently and deliver results
• Fluent in English

Experience required

• 2-3 years of customer handling

Target Salary

• Fix  salary+ Bonus