Store Manager
iStyle Stores d.o.o.
Beograd
22.01.2021.
Job Purpose
Provide excellent customer experience for the visitors of Apple Premium Reseller store together with his team. Responsible for maintaining, employing and motivating a class A team, planning and overseeing the quarterly sales activities.
Job Description
Team leadership:
- Maintain and develop the team, keeping the approved HC plans.
- Provide goals for your team and communicate achievement, provide regular performance feedback.
- Recognise and promote talent within the organisation.
- Yearly Performance Review with your direct reports.
Stock controls:
- Keep tight control over inventory.
- Minimise stock ageing.
- Keep 4 WOI stock target.
High standard customer experience:
- Plan and oversee customer experience
KPIs
- Revenue: YoY growth %, vs. target %
- Gross Margin: YoY growth %, vs. target %
- Conversion rate in retail (transactions / traffic) %
- UPT (average positions in an invoice)
- Acc attach rate
- Services attach rate
Reporting Line
- Retail Manager
- Key Contacts
- Country manager
- Retail manager
- Sales consultants
- Service manager
- Logistic manager
Qualifications / Skills
- Higher or secondary education
- Good verbal communication skills
- Experience in premium retail operations
- Proven track record of reaching high sales results
- Great written and verbal communication skills
- Good interpersonal skills, ability to provide effective leadership
- Business result oriented
- Good analytical skills
- Team player
- Able to work against tight deadline deadlines
- Self-driven, able to work independently and deliver results
- Fluent in English
Experience required
- 2-3 years of customer handling
Target Salary
- Fix salary+ Bonus
Konkurs je istekao.