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Store Manager

iStyle Stores d.o.o.

Beograd

22.01.2021.

ugovor puno radno vreme 1. i 2. smena

Job Purpose

Provide excellent customer experience for the visitors of Apple Premium Reseller store together with his team. Responsible for maintaining, employing and motivating a class A team, planning and overseeing the quarterly sales activities.

Job Description

Team leadership:

  • Maintain and develop the team, keeping the approved HC plans.
  • Provide goals for your team and communicate achievement, provide regular performance feedback.
  • Recognise and promote talent within the organisation.
  • Yearly Performance Review with your direct reports.

Stock controls:

  • Keep tight control over inventory.
  • Minimise stock ageing.
  • Keep 4 WOI stock target. 

High standard customer experience:

  • Plan and oversee customer experience 

KPIs

  • Revenue: YoY growth %, vs. target %
  • Gross Margin: YoY growth %, vs. target %
  • Conversion rate in retail (transactions / traffic) %
  • UPT (average positions in an invoice)
  • Acc attach rate
  • Services attach rate

Reporting Line

  • Retail Manager
  • Key Contacts
  • Country manager 
  • Retail manager 
  • Sales consultants
  • Service manager
  • Logistic manager

Qualifications / Skills

  • Higher or secondary education
  • Good verbal communication skills
  • Experience in premium retail operations
  • Proven track record of reaching high sales results
  • Great written and verbal communication skills
  • Good interpersonal skills, ability to provide effective leadership
  • Business result oriented
  • Good analytical skills
  • Team player
  • Able to work against tight deadline deadlines
  • Self-driven, able to work independently and deliver results
  • Fluent in English

Experience required

  • 2-3 years of customer handling

Target Salary

  • Fix  salary+ Bonus

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