Store Manager
iStyle Stores d.o.o.
Ušće (Novi Beograd)
16.03.2025.
Job Scope:
The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.
Technical and Operations
- Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives;
- Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met;
- Apply the Apple planogram;
- Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives;
- Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements;
- Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager;
- Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off;
- Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations;
- Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled;
- Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction;
- Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store Managers on a regular basis;
- Prepare and issue periodic reports on store performance and other metrics supporting operational decisions;
- Work closely with the HR Department on staffing needs and training plans;
- Ensure that the company’s policies and procedures are implemented/applicable at all times;
Talent Development
- Lead and coach the team cultivating empowerment and ownership;
- Develop capabilities and secure a solid succession plan;
- Conduct regular performance reviews, identify training needs and oversee development plans.
What we are offering:
- Base salary plus monthly selling bonus guarantied based on monthly individual performance,
- Permanent Apple technology training program,
- Nice and pleasant working environment with united and welcoming team.
What you will bring:
- Bachelor’s degree in Business Administration or any other related field
- At least 5 years of relevant experience
- Excellent interpersonal; communications; organisational skills
- Success in managing the team being focused to reach company KPI’s
- Passion for the last generation technology, computer &other IT equipments skills,
- Team player, initiative, enthusiasm, positive mindset.
Konkurs je istekao.