Supervisor of Maintenance and IT

Overview 

The Supervisor of Maintenance and IT oversees the upkeep, repair, and technical support of all hotel hardware and software systems, ensuring stable and secure operation of electrical, plumbing, HVAC, access control, fire‐alarm, surveillance, conference, and audio systems. This role also develops and implements preventive maintenance plans, responds rapidly to emergent technical issues, coordinates in‐house teams and external vendors, monitors warranty periods and maintenance records, and produces operation manuals and safety training for staff.

Main Responsibilities

• Lead and coordinate both the maintenance and IT teams to ensure seamless operation of all technical functions.
• Service and repair all hardware and software systems, including but not limited to:
• Electrical distribution, plumbing/drainage, HVAC (air‐conditioning, ventilation, heating)
• Access control, fire‐alarm, CCTV, network and communication systems
• Lighting, television, audio, and conference room equipment
• Back‐of‐house and office hardware (PCs, servers, printers) and management software (PMS, attendance systems, etc.)
• Perform hands‐on repairs within scope (locksmithing, electrical, plumbing, carpentry, painting).
• Provide rapid emergency response to technical failures and incidents.
• Collaborate with Reception, SPA, Housekeeping, F&B, and other departments to deliver maintenance and IT support.
• Track warranty status of all equipment; maintain and update service and maintenance logs.
• Schedule and execute regular inspections and preventive maintenance to avert major breakdowns.
• Ensure all installations comply with safety regulations and legal standards.
• Support major renovation or expansion projects with technical expertise.
• Develop user guides and deliver training on operation and safety of equipment and systems.
• Oversee consumable usage during maintenance, replacement, and disposal of technical assets.
• Maintain daily, weekly, and monthly inspection logs for all systems, with formal sign‐offs.
• Guarantee stability, uptime, and data security of hotel management software platforms.
• Liaise with third‐party vendors to resolve system faults, coordinate software upgrades, and manage IT projects.
• Create and maintain IT system operation manuals; conduct regular staff training on best practices.
• Ensure all IT systems adhere to network security, data protection laws, and hotel policies.
• Participate in a rotating on‐call schedule to deliver immediate technical support when needed.
• Ensure that all potential and real Hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure that all emergency procedures are rehearsed, implemented and enforced to providor the security and safety of guests and talents.
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Use safe manual handling techniques and practice safe work habits following Hotels Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
• Being responsible for contract renewal of maintenance supplier and regular safety inspection.
• To carry out any other duties and responsibilities as assigned by Operations Director.
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Job Requirements

1.Education & Background

• Bachelor’s degree or higher in Mechatronics, Automation, HVAC Engineering, Electronic Information, Computer Science, or a related field.

2.Experience

• Minimum 5 years’ experience in maintenance management within a hotel or large property, including at least 3 years in IT systems operations or project management.
• Hands‐on experience with integrated hardware/software projects (access control, fire‐alarm, CCTV, conference/audio systems) is a plus.

3.Technical Skills

• Proficient in the principles and maintenance of all relevant hotel hardware and software systems.
• Strong troubleshooting, diagnostics, and emergency response skills.

4.Certifications

• Electrical license, HVAC maintenance certification, low‐voltage/weak‐current engineering license, or equivalent qualifications preferred.
• Networking or security certifications (e.g., CCNA, HCIA) are advantageous.

5.Management & Communication Skills

• Excellent team leadership, project coordination, and vendor‐management abilities.
• Strong cross‐departmental communication and customer service orientation.

6.Language & Other Skills

• Fluent in English (spoken and written), with the ability to read technical documentation.
• High sense of responsibility, resilience under pressure, and willingness to work shifts and respond to emergencies.
• Quick learner with a mindset for continuous improvement.