We are a software company focused at serving payment processing industry, working mainly with financial institutions across the globe.
We are seeking a Support Engineer who will support Way4 digital payments products around the world.
Responsibilities:
- On-call duties on the support line; initial assessment and analysis of client requests, solving client issues.
- Supporting clients’ daily operations of WAY4 modules when issues/bugs arise
- Consulting clients (IT department managers, engineers, DBAs, etc. from clients’ side) on technical and subject matter issues related to the use and configuration of Way4 products.
- Troubleshoot and if possible, reproduce existing clients reported issues/bugs.
- Analyze core and custom code of WAY4 modules to identify an issue/bug.
- Report valid issues/bugs/enhancements correctly to Research & Development team.
- Correctly deliver the solution in the form of workarounds, hotfixes, or configuration changes to the client(s).
- Install Way4 software and train clients on-site as required.
- Participation in client training and consulting (upon reaching an expert level).
- Meet clients' Service Level Agreement (SLA).
Requirements:
Education:
- Higher technical education (IT, mathematics, physics).
- Additional higher education in finance or economics is a plus.
Knowledge and Skills:
- Understanding of the theory and practice of DBMS.
- Basic level of PL/SQL (skills in reading and writing code) and SQL.
- Knowledge in IT system support/testing principles.
- Upper-Intermediate level of English for business communication.
- Basic knowledge of networking, including TCP/IP.
- Excellent interpersonal skills, including to communicate technical ideas clearly effectively and convincingly.
- Ability to work in teams and with people of varying abilities and backgrounds.
- Analytical thinking and problem-solving.
Will be considered an advantage:
- Experience in implementing and maintaining high-load distributed systems.
- Experience in the "fintech" sector (working in banks with CBS, processing centers) or in telecommunications.
- Administrative skills on a Unix platform.
- Written and spoken Russian and/or Spanish.
We offer:
- Opportunity to work in an international environment.
- Professional courses and certifications.
- Language courses.
- Competitive salary and annual bonus.
- Voluntary health insurance.
- Snacks and drinks in the office.
- Meal allowance.
- Transportation allowance.
- Corporate events.
- Flexible start of the workday.
- Office OR hybrid work.
We process the data provided in your job application in accordance with the NOTICE ON THE PERSONAL DATA PROCESSING OF EMPLOYMENT CANDIDATES.
Way4Services d.o.o.
Way4Services is a system integrator with skillset and certifications to handle Way4-based digital payment projects. Are you an issuer, acquirer, mobile wallet provider or fleet card processor? Does your infrastructure run on premises or in the cloud? Whatever your requirements, you can rely on our experience – over 100 man-years of Way4 delivery, configuration, customization, testing, maintenance, technical support, and integration with external systems.