Goxee Dealer is an established and leading Automotive Dealer software provider for dealerships in the USA & Canada - providing car dealers, large and small, with a powerful all-in-one dealership software to automate their operations, better understand their business, and most importantly - sell more cars with higher profits, faster.
Since 2012, we’ve worked with independent dealers who take their business seriously and are interested in taking it to the next level. Our success is directly and ultimately measured by the success of the dealerships we serve.
We are looking for a few smart, motivated, organized, energetic, and empathetic, customer service professionals with strong service skills to help clients with our software applications through training, troubleshooting and consulting.
Support Representative
Belgrade
As a support representative, you will answer questions and deliver support to customers with varying degrees of product knowledge and technical information.
Team:
We have an awesome team in Belgrade and in order to keep it that way, we’re looking for people with a positive attitude and a good vibe.
Responsibilities:
As part of this job, you will:
- Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
- Attend to live chat and issue customer tickets to appropriate teams
- Replicate customer-reported issues, capturing necessary information per standard processes
- Organize ideas and communicate messages appropriate to listeners and situations
- Proactively follow up and make scheduled call-backs to customers when necessary
- Stay current with our software platform, changes, and updates
Requirements:
Requirements for this position:
- Amazing English skills in reading, writing and speaking
- Willingness to learn and continue improving
- Knowledge of various platforms; iOS, Android, and Windows Mobile and Desktop (If you’re tech savvy, you know this already)
- Hours: 5 PM to 1 AM // Belgrade Time
- Experience working with customers in the English speaking countries is a big plus
What we provide:
- Competitive Salary - $500,00
- Office space - this is an At-Office job in New Belgrade
- Computer equipment + Perks
We look forward to expanding our INCREDIBLE team!
Goxee Dealer Corp
Deadline for applications: 15.04.2020.
Goxee Dealer
Goxee Dealer was founded with the mission of providing all car dealerships, big and small, with the tools they need to achieve success. We believe that our success is ultimately measured by the success of the dealerships we serve. Goxee Dealer has applied 20 years of experience in the auto, web and software industries specifically to dealership’s priorities and needs. Because we care about dealerships and know their needs well, we build tools that are simple to use, intuitive, beautiful and…
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