Team Lead – Surveillance Controller

 Team Lead – Surveillance Controller
Belgrade

Optimizing Gaming Integrity with Expertise in Surveillance and Security Operations.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
• Reference: 4LLZvAg30vuWxwZ-7F6PPxLrUsObieU41nufPhxBU3A.

Role Description: 

We are seeking a Team Leader Surveillance Operator to lead and manage surveillance operations, ensuring compliance with security standards. Responsibilities include monitoring gaming environments, analyzing incidents, testing systems for issues, and reporting suspicious activities. You will coach team members, maintain logs, and collaborate with QA to enhance system reliability. This role requires strong analytical skills, technical expertise, and the ability to perform in a 24/7 fast-paced environment.

Responsibilities:

• Incident Verification and Resolution: Analyze and verify studio-reported incidents, ensuring timely resolution. Prepare assistance reports for potential disciplinary actions or staff evaluations.
• Roulette Wheel and System Analysis: Perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring the integrity of gameplay. Operate security systems to monitor and maintain high levels of surveillance.
• Surveillance and Testing: Conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects. Collaborate with QA teams and developers to ensure system accuracy and functionality.
• Report Creation and Documentation: Develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper recordkeeping.
• Premises and Online Security Monitoring: Perform physical inspections and monitor online platforms for suspicious activities, reporting violations to management immediately. Ensure seamless operation of video monitoring consoles and security devices.
• System Performance Monitoring: Regularly verify and validate the performance of online gaming surveillance systems. Recommend improvements and updates based on performance analysis.

Candidate Requirements:

• Industry Experience: At least 2 years as a Team Leader Surveillance Operator in the iGaming industry or with live products.
• Technical Proficiency: Ability to operate and maintain surveillance software tools, including video monitor consoles and security devices.
• Analytical Skills: Strong skills to perform detailed analysis of roulette wheels and online gaming activities, identifying deviations and suspicious activity.
• Communication and Reporting: Excellent verbal and written communication skills in English. Ability to create accurate reports and maintain logs.
• Shift Flexibility: Willingness to work flexible hours, including 8-hour shifts and weekends, to meet business needs.
• Software Knowledge: Proficiency in Microsoft 365 for reporting, communication, and document management.

Nice to Have:

• Advanced Roulette Wheel Expertise: Experience with technical analysis and calibration of roulette wheels to ensure gaming accuracy.
• Surveillance Technology Knowledge: Familiarity with advanced surveillance tools and software for improved system performance.
• Language Skills: Fluency in an additional language for enhanced communication across teams and regions.

Benefits:

• Competitive salary.
• Additional earnings of 500 euros for each successful job referral to ARRISE.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.

Ready to Elevate Your Career? Join ARRISE Today!