Technical Service Specialist

Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades and for back up first line level one service and assisting with installations and de-installations.

Abbott’s core lab business is helping to transform healthcare around the world through a broad range of innovative instrument platforms, tests and services. We are addressing the growing needs of our customers for greater efficiencies through the use of analytics, informatics and automation. Our new platforms in development for hematology, blood screening, and immunoassay and clinical chemistry will further standardize processes, reduce costs and manage labor constraints to help our customers deliver accurate and timely information to doctors as they make treatment decisions.

Whitin Abbott Diagnostic Division portfolio, we offer following career opportunities, to be hired through third party vendor.

Major accountabilities and responsibilities

Technical Service Specialist is standard field service engineer role providing direct customer support on-site in laboratory in defined territory

Standard service activities include

• Installation and implementation of new analyzers according to Abbott standards and procedures in new and current customer sides,
• Typical service activities are performed in customer laboratory focused on servicing of  In vitro medical devices working with biohazard materials (like blood, serum, plasma, urine, etc.)   
• Perform hardware and software instrument upgrades and repair with interventions using standard service tools (electronic multimeter, vacuum and pressure meter, laser power meter), as Abbott analyzers are utilizing different measuring technologies     
• Schedule and perform planned maintenance activities according to standardized procedures per officially distributed ISA and TSB
• Maintaining and managing local spare parts stock
• Report regularly highlights to service management
  Troubleshoot application and instrumentation by telephone and onsite, complaint logging and tracking in Call Management System  
• Co-operate within the field service team on continuous product and process improvements to provide highest quality level service experience to our customers  
• Represents Abbott in a professional manner at all times to develop and preserve a positive customer relationship and achieve customer satisfaction and loyalty,
• success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability
• Reference: 92Edolx2Diz-QSRzj2NoB-EjZSIG8UmI_fdIDfk5sCY.

Education

• Bachelor’s degree or equivalent experience required.
• Bachelor degree of Electrical Engineering (Medical technology is preferred.)
• Bachelor degree of Mechanical Engineering (Medical technology is preferred.)

Background

• Proven track record in a similar position supported by management and customer references as a plus , fresh graduates with relevant degree are welcome
• Technical expert for product line responsibility;
• Strong communication skills;
• Ability to identify and drive resolution of issues;
• Strong experience in use of analytical tools and software.
• Driver license

What we are offering

• Being part of global company, corporate oriented
• Working with latest technologies
• Company car, mobile phone and laptop
• Private insurance
• Bonuses
• Great working atmosphere in a dynamic team