Technical Support Agent - German
Remote position, Full-time
5CA is looking for a German and English speaking colleague to join our global team as Customer Support Advisor to provide support for various well-known international technology and gaming companies.
Are you looking for a temporary job while you travel the world or take a break from your studies? This position is for you!
The scope of this position is really simple:
- Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
- Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
- Fluent in German and English (a minimum of a C1 level is required).
- Knowledge or interest in Technology and Gaming: being open to working with new technologies and products.
- You have a dedicated quiet work space that is located within your own residence.
- You have your own computer with at least 8 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher-64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 1,5 Mb/s, Download min. 4 Mb/s internationally).
- You are available for a long-term position and able to work with a fixed schedule.
- Experience with computers and technology products.
- Experience in a Customer Service environment or an international business setting.
- Flexibility as well as strong communication, multitasking, and problem-solving skills.
- Money in the bank; Our HR team will provide all details about salaries during the interview. It will depend on your experience and geography.
- International environment; Over 40 nationalities working together in a professional and multicultural workspace.
- Remote-based benefits; Work anywhere and save time and money that you would otherwise spend commuting.
- Sweet tools; Top-notch training and communication tools (you’ll love it if you are addicted to GIFs).
We are 5CA. For the past 20 years, we’ve used our expertise to help our clients build their CX & support strategy. Focused on three industries: video games, consumer electronics, and eCommerce, we provide omnichannel support in a wide variety of languages, always using the latest technological innovations.
We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles, Buenos Aires, and Hong Kong. For our contact services, we use a mix of onsite and remote support specialists. A highly flexible and dynamic model, by which we help our clients deal with challenging situations.
5CA offers a fast-paced, dynamic workplace where every day is different, and developments take place in days, not months. Our culture is shaped by a spirited workforce, hailing from all corners of the globe. We all share a thirst for new and exciting technology and gaming as the binding factor. 5CA has a flat hierarchy, where you are encouraged to think big, dream big, and live up to your full potential.
Deadline for applications: 16.01.2019.