Technical Support Engineer Intern - German Speaker

At Eaton, we believe that power is a fundamental part of just about everything people do. That’s why we’re dedicated to helping our customers find new ways to manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. To improve people’s lives, the communities where we live and work, and the planet our future generations depend upon. Because this is what really matters. And we’re here to make sure it works.

We are looking for: 

Technical Support Engineer Intern - German Speaker

Internship program in cooperation with the National Employment Agency

Location: Belgrade (hybrid)

What you’ll do:

The Technical Support Engineer position is centered around the creation and development of technical training materials, serving as a crucial bridge between technical knowledge and educational content. This role demands a proactive approach to synthesizing existing training resources, as well as identifying and filling in gaps by gathering insights from subject matter experts spread across the global organization. While the primary focus is on crafting comprehensive training materials in line with the technical training team's standards and guidelines, the role also entails providing multi-channel technical support (including pre-sales, commissioning, and after-sales services) to customers, end-users, and the sales team. Acting as the first point of contact, the intern will address inquiries, facilitate troubleshooting, and ensure a seamless information flow, thereby enhancing the overall customer experience and supporting educational initiatives within the company.

Job Responsibilities:

1. Training Material Development:

• Collaborate closely with the technical training team to understand standards and guidelines for training content creation.
• Review existing training materials to identify areas of improvement and update them to reflect current technical standards and practices.
• Engage with subject matter experts across the global organization to collect essential technical information that fills existing knowledge gaps in training content.
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2. Technical Support:

• Provide first-line technical support to customers and end-users through various channels like telephone, email, web tickets, and chat, focusing on pre-sales, commissioning, and after-sales scenarios.
• Assist in resolving issues by escalating complex cases to Level 2 technical support engineers, R&D, and Product Managers when necessary.
• Act as a primary contact point for customers, ensuring queries are addressed promptly and accurately, enhancing customer satisfaction and support efficiency.

3. Knowledge Management:

• Contribute to the development and improvement of knowledge management tools, including technical, training, and product-related databases.
• Document frequently asked questions and troubleshooting steps to enhance the internal knowledge base, facilitating quicker resolution of common issues.
• Assist in the maintenance and organization of technical documentation, ensuring accessibility and reliability of information for both internal and external stakeholders.

4. Collaboration and Communication:

• Work in close collaboration with team members from the technical training and support departments to ensure a cohesive approach to customer service and training material development.
• Participate in regular team meetings, providing updates on project progress and insights gained from interactions with subject matter experts and customers.
• Maintain open lines of communication with all involved departments to ensure that training materials are up-to-date, accurate, and in line with organizational goals and customer needs.

REQUIREMENTS:

• Bachelors Degree in Engineering - Mechanical Engineer, Electrical Engineer, Industrial Engineering, BSc in Management
• Has the status of an unemployed person who is kept on the records of the National Employment Agency at least 3 months
• Up to 30 years old
• Good understanding of low voltage electrical circuits and systems, protection devices and related applications. Capability to understand and draft electrical one-line diagrams and wiring diagrams is an advantage.
• Analytical mindset
• Customer friendly approach
• Good technical and communication skills
• Fulent in German
• Fluent in English