Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Technical Support Manager

Art Storefronts



8 - 12 USD (satnica) ugovor puno radno vreme 2. smena

Who are we?

  • Art Storefronts (www.artstorefronts.com) is an E-commerce website platform for Artists, Art Galleries and Print Studios and we are GROWING RAPIDLY.
  • We are 100% family-owned, we are profitable, have zero financing concerns, and will never need to raise capital.
  • We are a ground-floor opportunity to come in at the perfect time, apply your ambition, take on a bunch of responsibility, and move forward in your career faster than you ever could anywhere else.
  • We deliver a product and an experience that is actually meaningful and good for the world.
  • We empower artists and photographers to take control of their lives, build valuable businesses, eliminate onerous middle-men and make the most money from their work.
  • We are Customer Obsessed and use it as a guiding principle.
  • We believe we should work every day enjoying who we work with, what we do, and be ready to tackle big problems and opportunities.
  • We want high energy, high passion, overachieving, and a glass-is-half-full attitude.
  • Salary negotiable based on experience
  • Do not apply for this position if you have not taken the time to research our company

Position Overview:

Manage the Tech Support Team with the goal of providing a world class customer experience. This role is responsible for the prioritization of the engagement and development of the day to day execution of direct reports. 

  • Coach and develop the tech support team to ensure customer experience expectations are being met and consistently improved.
  • Monitor, maintain and develop business KPIs in line with company objectives
  • Ensure teams operate efficiently within current policies and procedures relating to proactive selling, pricing, order entry, complaint handling and telephone enquiries
  • Be the expert in knowledge of our platform to ensure proper coaching of our team members and communication with our customers 
  • Establish team direction, strategy and daily activity including day-to-day balancing of workload and priorities
  • Conduct regularly scheduled one on one meetings to provide feedback and coaching opportunities for direct reports
  • Develop effective working relationships with other internal departments
  • Manage weekly/monthly reporting of departmental KPI’s
  • Manage and help drive special projects as the business dictates
  • Implements production, productivity, quality, and customer-service standards
  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
  • Other duties as assigned

You should have the following skills, experience and/or qualifications:

  • 3-5 years of support leadership experience. Account management and regional sales management.
    Positive and solution oriented demeanor
  • Excellent communication skills with the ability to assist any customer type and motivate employees
  • Experienced in hiring, training, managing, and developing Support Team Staff
  • Self-starter with the ability to develop/implement strategies in line with the company's business vision.
  • Process improvement skills
  • Strong decision-making skills
  • Managing processes
  • Staffing
  • Planning
  • Tracking budget expenses
  • Analyzing information
  • HTML, CSS, Javascript skills preferred  
  • Must be fluent in English both writing and speaking
  • Experience working with and troubleshooting software applications
  • Must be able to take support calls
  • Must be able to work in Central Standard Timezone from 8:30 am-5:30 pm CST, Monday-Friday and occasional weekends
  • Experience working with a team 

Work Hours & Benefits

  • Standard business hours 8:30am-5:30pm CST M-F
  • Some weekend support will be required
  • On call for emergency site outages and customer escalations
  • Company (Supported) Medical, Dental, and Vision
  • Up to 2 weeks of Paid Time Off
  • 6 paid company holidays
  • Bonus opportunities
    Konkurs je istekao.

    Art Storefronts

    • Sjedinjene Američke Države, Austin, 4008 Verano Drive
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?