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Konkurs je istekao.

Technical Support Manager

Art Storefronts

Remote

24.02.2021.

8 - 12 USD (satnica) ugovor puno radno vreme 2. smena

Who are we?

  • Art Storefronts (www.artstorefronts.com) is an E-commerce website platform for Artists, Art Galleries and Print Studios and we are GROWING RAPIDLY.
  • We are 100% family-owned, we are profitable, have zero financing concerns, and will never need to raise capital.
  • We are a ground-floor opportunity to come in at the perfect time, apply your ambition, take on a bunch of responsibility, and move forward in your career faster than you ever could anywhere else.
  • We deliver a product and an experience that is actually meaningful and good for the world.
  • We empower artists and photographers to take control of their lives, build valuable businesses, eliminate onerous middle-men and make the most money from their work.
  • We are Customer Obsessed and use it as a guiding principle.
  • We believe we should work every day enjoying who we work with, what we do, and be ready to tackle big problems and opportunities.
  • We want high energy, high passion, overachieving, and a glass-is-half-full attitude.
  • Salary negotiable based on experience
  • Do not apply for this position if you have not taken the time to research our company

Position Overview:

Manage the Tech Support Team with the goal of providing a world class customer experience. This role is responsible for the prioritization of the engagement and development of the day to day execution of direct reports. 

  • Coach and develop the tech support team to ensure customer experience expectations are being met and consistently improved.
  • Monitor, maintain and develop business KPIs in line with company objectives
  • Ensure teams operate efficiently within current policies and procedures relating to proactive selling, pricing, order entry, complaint handling and telephone enquiries
  • Be the expert in knowledge of our platform to ensure proper coaching of our team members and communication with our customers 
  • Establish team direction, strategy and daily activity including day-to-day balancing of workload and priorities
  • Conduct regularly scheduled one on one meetings to provide feedback and coaching opportunities for direct reports
  • Develop effective working relationships with other internal departments
  • Manage weekly/monthly reporting of departmental KPI’s
  • Manage and help drive special projects as the business dictates
  • Implements production, productivity, quality, and customer-service standards
  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
  • Other duties as assigned

You should have the following skills, experience and/or qualifications:

  • 3-5 years of support leadership experience. Account management and regional sales management.
    Positive and solution oriented demeanor
  • Excellent communication skills with the ability to assist any customer type and motivate employees
  • Experienced in hiring, training, managing, and developing Support Team Staff
  • Self-starter with the ability to develop/implement strategies in line with the company's business vision.
  • Process improvement skills
  • Strong decision-making skills
  • Managing processes
  • Staffing
  • Planning
  • Tracking budget expenses
  • Analyzing information
  • HTML, CSS, Javascript skills preferred  
  • Must be fluent in English both writing and speaking
  • Experience working with and troubleshooting software applications
  • Must be able to take support calls
  • Must be able to work in Central Standard Timezone from 8:30 am-5:30 pm CST, Monday-Friday and occasional weekends
  • Experience working with a team 

Work Hours & Benefits

  • Standard business hours 8:30am-5:30pm CST M-F
  • Some weekend support will be required
  • On call for emergency site outages and customer escalations
  • Company (Supported) Medical, Dental, and Vision
  • Up to 2 weeks of Paid Time Off
  • 6 paid company holidays
  • Bonus opportunities
    Konkurs je istekao.

    Art Storefronts

    • Sjedinjene Američke Države, Austin, 4008 Verano Drive
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