Trizma is a trusted Business Process Services (BPS) provider for some of the leading global companies, in industries such as financial services, IT, health care, and aero-space industry. Founded in 2002, our 3 growth pillars are: service innovation, customer excellence and a consultative approach to process efficiency. We respect and we grow our human capital. We offer our own ecosystem a strong foundation which represents an international working environment with its own dynamic. We are consistent in growing a quality professional environment which recognizes the importance of each action.

Technical Support Specialist 3 (PowerShell)

Key Areas of Responsibility

• This position provides enhanced technical support to the teams that provide Remote and Managed Services to our customers, and to the customers who use these services. With the wide array of sources, the position may involve support for multiple product lines across different industries, including Communications, Retail, and Finance;
  
• Building, testing, and deploying software packages (such as Microsoft Security updates, Aptra Edge updates, and customer marketing campaigns) in accordance with release schedules. Remote software distribution and remote support activities for technical and operational troubleshooting of endpoint solutions; preferably ATMs and/or Retail Point of Sales, or Retail Self-Service Checkouts. Key Skills in SCCM & CA technologies very important. Create and maintain packages using various scripts: Batch, VB, PowerShell, etc. Use other language and programming skills to create supporting tools or to automate some manual processes.
  
• Implement and maintain End Point Security solutions and services (Solidcore on the ATM, McAfee, ePO server, etc.) and work on various tasks related with it(BIOS update, White List administration, etc.)
  
• Analyzing relevant logs, tracing and extracting relevant details from these logs, and understanding the relationship of the details across different products and components for the services our customers have implemented.
  
• Serving as the single point of contact to triage and escalate incidents to various functional teams that will aid with problem resolution. Creating, managing, and owning tickets from start to end in the incident management system (ensuring closure of all incident and problem records). Monitoring tickets and following defined standard work practices (including adherence to escalation parameters).
  
• Adapting to operationally-specific scenarios that vary by product, line of business, account, or geography. Following standard work practices and adapting to operational changes as needed. Providing support of account opportunity assessments and onboarding new practices
  
• Analyzing service history and health to provide improved service enhancement recommendations. Proactively recommending improvements to support processes and practices. Working directly with customers and internal team members in a professional manner. Documenting lessons learned, processes and procedures
  
• Coordinate and develop problem isolation plans and/or personally solve customer problems when appropriate; Assemble and assess solution alternatives; Develop and document procedures for support and operations; Ensure processes adhere to all regulatory requirements; Provide control and follow-up for the customer; May serve as a mentor in one or two product domains or customer specialties
• Responsibilities include remotely coordinating the resources required to manage problem resolution for products and services; Managing necessary resources and/or provide additional technical/functional knowledge necessary to resolve customer’s (both internal and external) problems; Position will work directly with Remote Resolution Specialists, customers, or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer’s problems.
  
• Create experienced-based case candidate knowledge for inclusion in the Knowledge Base; Use available systems and information tools to identify and effectively match customer problems to documented solutions; Identify patterns, provide feedback, and make suggestions for process, project, system, tool and organizational improvements; Participates in requirements gathering process and user testing
  
• Participate in team meetings and activities; Participate in objective setting, performance management, reward, and recognition programs; Participate in special projects to continuously improve processes, tools, systems, and organization in accordance with the improvement approach
  
• Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business
  
• May require rotation in work hours, pager rotation, 24/7 shift and or extended hours, as needed, to accommodate customer needs. Work may span multiple time zones, cultures and countries, and varying levels of management associated with multiple Customer personnel, internal organizations, and third party suppliers
• Reference: NFZTItFy_WtmkHIcFP3-VRn4axRPtgApVf-SsKkGwEk.

Candidate profile and qualifications:

• Minimum 2-3 years of related experience
  
• Very god knowlegde of PowerShell-a, Batch scripting
  
• Solid knowledge of ITCA/Microsoft SCCM tools
  
• Knowlegde of Visual Basic, C++, C# is a plus
  
• Not convicted or in a process of conviction

Trizma is offering:

• Long term employment opportunity for best performing candidates
• Performing services for a multinational company
• Dynamic and responsible position
• Chance for a professional and personal development
• Advancement opportunity
• Paid training

Deadline for applications: until fulfilled