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Konkurs je istekao.

Technical Support Specialist

BtoBet

Inostranstvo

20.10.2021.

ugovor puno radno vreme

Location: Skopje, Ohrid, Bitola

Requirements

  • Excellent knowledge of English, spoken and written.
  • Good knowledge of Microsoft Office Apps.
  • Preferable to have a Bachelor's Degree in Computer Science, Information Technology, or similar.
  • Basic knowledge of SQL.
  • Basic knowledge of HTML and CSS.
  • Basic knowledge of browser developer tools.
  • 1 year experience in technical support is a plus.
  • Basic understanding of Network Infrastructure.
  • Knowledge of JIRA is a plus (or other ticketing system).
  • Basic knowledge of sports betting and casino is a plus.

Responsibilities

  • Plans, coordinates and performs the daily and project operations assigned by the superior or other relevant parties
  • Clearly present reported issues, analyze, categorize and document the same.
  • Respond to customer queries in a timely and accurate way, via help desk, chat, email or phone.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose issues.
  • Document and follow reported issues and assure that they are resolved in timely manner.
  • Creating and keeping up to date internal documentation and Knowledge Base articles.
  • Ability to adapt in dynamic work environment.
  • Empowers team collaboration
    Konkurs je istekao.

    BtoBet

    • Makedonija, Inostranstvo, 11 Oktomvri 33a, Skopje
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