Excellent knowledge of English, spoken and written.
Good knowledge of Microsoft Office Apps.
Preferable to have a Bachelor's Degree in Computer Science, Information Technology, or similar.
Basic knowledge of SQL.
Basic knowledge of HTML and CSS.
Basic knowledge of browser developer tools.
1 year experience in technical support is a plus.
Basic understanding of Network Infrastructure.
Knowledge of JIRA is a plus (or other ticketing system).
Basic knowledge of sports betting and casino is a plus.
Reference: B93RMMSjK4W-aZAIaqBUj3XFNPlkQEqAfl-HVv3cw6M8p0TOHGRZmkeHFNq4n9Zl

Plans, coordinates and performs the daily and project operations assigned by the superior or other relevant parties
Clearly present reported issues, analyze, categorize and document the same.
Respond to customer queries in a timely and accurate way, via help desk, chat, email or phone.
Attend in-person meetings with clients to analyze, troubleshoot and diagnose issues.
Document and follow reported issues and assure that they are resolved in timely manner.
Creating and keeping up to date internal documentation and Knowledge Base articles.
Ability to adapt in dynamic work environment.
Empowers team collaboration

BtoBet

11 Oktomvri 33a, Skopje, Makedonija

Konkurs je istekao.