Technical Support Specialist

TeslaWatt is a new and modern company in the field of hosting services. It owns a professional datacenter located in Nevada U.S. The company is looking to expand its capacities by securing another locations in 2021. TeslaWatt currently has an offshore team in Europe. While we are a financially robust and established company, we are still as agile as a start-up and offer plenty of opportunities to gain responsibilities rapidly. To learn more about the company visit www.teslawatt.com.

We are looking for: Technical Support Specialist

What will you be doing?

• Answering calls and emails 24/7 from existing customers in USA and all over the world;
• Manage incidents, problems and requests;
• Opening tickets for Technical Department through ZenDesk application;
• Monitoring pool watcher links from customers; 
• Following up and validation resolved tickets with customers;
• Informing customers about scheduled and unscheduled downtimes and power outages;
• Reference: vWc7iyItMa_2dOJovkrj5K3_BmZ-F0QX_4GVxSSktaI.

We offer:

• Good start in IT career, opportunity to continue further development in technical fields;
• Work with international customers;
• A highly professional, but very friendly team;

What are we looking for?

• Advanced English (Written and Spoken) - TOEFL 100+;
• Advanced PC user. Excel knowledge needed;
• Basic IT skills;
• Communication Skills (able to maintain a professional and effective communication with customers);
• Ability to work in all shifts;