Technical sales with Carpentry/Construction Background for German market
Stepsta AB
Rad od kuće
19.09.2025.
About Stepsta
Stepsta is a Swedish company based in Stockholm. We sell wooden stairs to both private customers and businesses across Sweden, Norway, Denmark, Finland and Germany.
Our customers can design their stairs in our Online Designer, view them in 2D/3D, get instant pricing, and place their order directly online.
Yes, we’re in the construction business — but in our hearts, we’re an e-commerce company! ?
We’re now expanding our customer support team based in Central Europe. That’s why we’re looking for a dedicated specialist to join our team.
About the role
We are growing our sales in the German market and need a team member that can focus primarily on this market. You will give our customers support in German language by email, phone and online meetings.
We also want to strengthen the team with more hands-on experience from the construction industry.
You’ll be helping customers via email (and sometimes by phone- or videomeeting) with everything from small questions to complete stair proposals. You’ll also assist with daily operational tasks — no two days are the same!
Here are a few examples of what you’ll be working with:
- Answering incoming emails (questions about delivery, products, proposals, transport issues – you name it)
- Communicating with our stair designers and customers to configure custom stairs
- Creating offers for custom designs (a bit of technical sales work)
- Support customers with installation guides
- Order and shipping administration
- Helping customers with other support issues
This is a diverse role where you’ll learn a lot on the job, and you'll be an important part of how we operate every day.
Who we’re looking for
We’re looking for someone who combines strong customer service skills with hands-on experience from carpentry, woodworking, or other building/construction work. This background will help you understand our products and support our customers better.
Most importantly, we’re looking for someone who loves providing great customer service and understands the value of happy customers.
Requirements (must-haves)
- Fluent in German (written and spoken) – this role is focused on the German market, so if you are not fluent in German, this job is not the right fit.
- Fluent in English (it is our internal language)
- Previous experience in carpentry, woodworking, or construction-related jobs
- Proactive, responsible, and solution-oriented
- Excited about being part of a small, growing team where your input really matters
Next step – is this you?
Are you curious? We’d love to hear from you!
Send us a personal letter where you tell us:
- Why you’d like to join our team
- A bit about yourself (your background, what motivates you, and how you like to work)
- Your expected monthly compensation
We’re excited to get to know you!
Stepsta AB
Stepsta is a Swedish company based in Stockholm. We sell wooden stairs to both private customers and businesses across Sweden, Norway, Denmark, Finland, and Germany. Our customers can design their stairs in our Online Designer, view them in 2D/3D, get instant pricing, and place their order directly online. We’re in the construction business — but in our hearts, we’re an e-commerce company! 😊