Tool Service Center Manager

What is the role?

Hilti Tool Service Center Manager has end to end after-market responsibility for the service operation in Serbia, Bosnia and Herzegovina and Montenegro. The job is aimed for a high performer that: 1) is always seeking opportunities to improve, 2) is interested to develop her/his career in a multinational company 3) Can act as a sparring partner to general managers in those countries.

Who is Hilti?

World leader present in more than 120 countries on 5 continents, 30,000 team members, direct selling company, 250,000 customer contacts per day, more than 30 innovations per year – That’s Hilti. Discover a global group where you can develop your full potential! We excite construction professionals with technologically leading products, systems and services which outperform and outlast.

"We create enthusiastic customers and build a better future!" We do this by living our values of integrity, courage, teamwork and commitment. This forms the basis for Hilti unique corporate culture and is also the foundation for our long-term success; success that we combine with corporate responsibility and environmental protection. 

 What does the role involve?

Hilti Tool Service Center Manager is responsible for operation and improvement of repair and aftermarket service processes, collaborates with local teams to manage customer complaints and manages directly the operation and the team of the tool service centre in Belgrade. Working closely with the local management team, as well as the regional, AMS operation management, while ensuring the continuous improvement in the tool service centre.  

What do we offer?

We continuously invest in the further development of our team members by providing them opportunities across functional and geographical borders as well as the ability to pursue a career as an expert in their field. This is made possible through various development trainings and promotion opportunities. In fact, around 80 percent of all management positions are filled with internal candidates;

We will leverage your strengths and match them with the right career opportunities within the organization. We provide you clear success criteria. Together with your team leader you define your individual business and development targets and you receive regular feedback in an ongoing review and coaching process. All team leaders are measured on two criteria: developing people and achieving outstanding results. People development is critical to our success.

 Your profile

·         University degree in Economy or Engineering (considered as an advantage)  

·         3 years relevant experience as team leader in an operations environment

·         Know-how and hands-on experience in applying LEAN methodologies 

·         Previous experience with ERP systems (SAP is an advantage)

·         High motivation level, passion for sales, team player, attention to detail and result oriented

·         High level of courage and integrity

·         Excellent analytical and communication skills

·         Proficiency in English (additional language is an advantage)

·         Excellent knowledge of Microsoft Office

·         Driver’s license B