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Visa Application Agent

TLScontact d.o.o.



ugovor puno radno vreme


We are looking for full time Visa Application Agent in Belgrade, Serbia to join our team for a fixed period of time (1 year with possibility of prolongation). The working week is Monday-Friday (40 hours per week). The Visa Application Agent has the responsibility for handling Visa Applications in accordance with company processes.

Visa Application Agent

Your Key Responsibilities will be:

  • Handle day-today Visa Applications in compliance with Standard Operations Procedures,
  • Greeting customers, supporting completion and checking of applications, obtaining bio-metric data and other documentation,
  • Following an established and defined filing and administration process, guided by a computer-based system,
  • Ensure engagement with applicants, provide a first-class service and positive customer experience,
  • Flag to Management/Supervision applications that may give rise to concern,
  • Handle customer complaints assertively, and efficiently,
  • Handle problem customers assertively and diplomatically,
  • Support initiatives to support the ongoing improvement of business performance,
  • Support colleagues to develop and implement continuous improvement initiatives,
  • Performs business trips abroad when required by the Management.

Essential Requirements:

  • General education to higher secondary school level,
  • Robust knowledge of customer service techniques and principles,
  • Demonstrable experience in a customer service role engaging direct liaison with the public,
  • Working in a fast-paced and at times highly pressured environment,
  • Competent technology skills in particular with MS Office.
  • Fluent in English. Knowledge of any other language will be considered as an advantage,
  • Excellent personal time management and organizational skills.
  • Can do attitude and willingness to go the extra mile when required
  • Self-motivated
  • Patient, professional and with a stable personality
  • Available to work extended hours from time to time, and at short notice
  • Able to demonstrate a clean criminal record, in accordance with the vetting/declaration process of the base country location.

Desirable Requirements:

  • Experience in a Public Sector / Government client working environment / Visa Application Business/ Sales Department,
  • Experience of working abroad and / or in an international organization,

We offer:

  • Fixed term employment (1 year with a possibility of prolongation),
  • A nice and interesting working environment.

Who we are:

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations. We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

Rok za konkurisanje: 05.06.2019.

TLScontact d.o.o. Beograd

  • SRBIJA, Beograd, Omladinskih Brigada 88a 11 070 Novi Beograd
  • PIB: 108395048
  • Matični broj: 20990988
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