Voice Routing

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flash call and telecom carrier services, transforming the way businesses communicate, authenticate, and connect. As a hyper-growth company, VOX achieved over 50% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. With a capitalization of $70M, VOX is seeking a large round of funding of over $100M in the coming year to accelerate its expansion.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flash call and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-4 years. 

Join the team and help shape the future of the telecom industry!

Your responsibilities:

• Proactively monitoring the voice routes within the regions and taking corrective actions for different types of alerts, targets, and benchmarks;
• Testing and verifying the quality of the voice routes/terminations on the specific regions;
• Offering support to the NOC and Sales Departments;
• Traffic flow, CDRs, and other in-depth investigations, based on specific and/or out-of-the-ordinary patterns;
• Knowledge in regards to and implementing internal dual-based price listing scheme (EEA and non-EEA) and its procedure, based on the internal data system;
• Improving and adjusting the routing based on margin and active deals/SWAPs, without compromising the quality of the assigned regions;
• Create and update existing documentation of processes and procedures.
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Key requirements for the role:

• Minimum 2 years experience in a similar position or Rates Specialist, Voice NOC Specialist, or Destination Manager;
• Fluent in English (writing and speaking);
• Ability to work on a structured rotation shift.

Personal skills and qualities:

• Service-minded, flexible, and analytical;
• Responsible, detail-oriented person, able to prioritize and multi-task workload;
• Motivated team player interested in growing as a technical professional.

We look forward to hearing from you soon!