Accounts Receivable Collections Specialist

Company: FABHER LLC
Job Title: Accounts Receivable Collections Specialist
Location: Beogradskog Bataljona 4, Belgrade, Serbia (in-office)
Hours: 7am – 4pm CST / 2pm – 11pm CET (Monday to Friday)
Reports To: Controller of Finance Accounting
Employment Type: Contract
Department: Finance

Please apply only if you have experience working in the same or similar position.
Also, submission of CV in English is mandatory.

Position Overview

The Accounts Receivable Collections Specialist is responsible for managing customer accounts, ensuring accurate application of payments, and maintaining effective communication with both internal and external stakeholders. This role focuses on timely collection of open accounts receivable, resolution of customer disputes, and continuous improvement of collection and invoicing processes.

The specialist will handle a range of tasks including payment application, account reconciliation, tax verification, and credit card processing, while providing regular reporting on collection activities. Collaboration with Sales, Finance, and other departments is essential to ensure accurate and efficient financial operations.

Key Responsibilities

• Maintain customer accounts by working with both internal and external customers to determine any account disputes and apply all payments
• Receive, research, and solve a variety of customer inquiries and disputes to include but not limited to, account payment applications, refunds, application of prepayments and working all unapplied cash
• Collection of Open AR – work with Customers and Sales Reps on ND Paper, ND Sheets, ND Packaging, WQC, DX and CPL open AR through mostly email correspondence
• Apply credit card charges and determine any related issues
• Additional individual and or team duties as assigned by the Controller of Finance Accounting
• Comprehend and resolve tax issues including verifying tax exemption status with appropriate certificates on file
• Understand, investigate and resolve any invoicing issues including duplicate copies, electronic invoicing and consolidated billing
• Provide reporting to internal customers regarding status of collections
• Participate in regular meetings with internal customers articulating issues or problem customers
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Qualifications & Requirements

• Language: English Level B2 or better
• 2+ years’ experience in Accounts Receivable/Cash Application
• Experience working within an ERP, ideally SAP system highly preferred
• Solid understanding of basic accounting principles
• High degree of accuracy and attention to detail
• Customer service oriented
• Proficiency in Microsoft Office
• Associate’s degree in accounting highly preferred