Location: On-site office – New Belgrade, Serbia (remote/hybrid work not available)
About the Role
At Super Ego Holding, we pride ourselves on providing reliable and efficient freight services. As an After Hours Track and Trace Specialist, you will play a key role in maintaining the flow of our overnight operations. Your primary responsibility will be to monitor and support our drivers and shipments, ensuring on-time pickups and deliveries while maintaining high levels of customer satisfaction.
This position is ideal for someone who thrives in a fast-paced, dynamic environment and excels at communication, multitasking, and problem-solving during critical overnight hours.
Key Responsibilities
- Proactively monitor and track shipments to ensure timely pickups and deliveries.
- Communicate clearly and effectively with drivers, dispatchers, and other internal teams.
- Respond promptly to customer inquiries and resolve issues as they arise.
- Maintain accurate and up-to-date records of shipment statuses and relevant updates.
- Collaborate with other departments to ensure service consistency and problem resolution.
Qualifications
- Minimum 1 year of experience in a tracking or logistics-related role.
- Fluent in English (both written and spoken).
- Must be available to work Monday - Friday 06:00-14:00 or night shifts 3 work days (22:00-06:00), 3 days off
- Strong multitasking and organizational skills.
- Ability to adapt quickly to changes and remain calm under pressure.
- Team-oriented with a collaborative mindset and a proactive approach to problem-solving.
At Super Ego Holding, we provide an exciting and fast-paced environment where your career can thrive.
Super Ego Holding
Super Ego Holding is a transportation and logistics company recognized throughout the USA as the best choice for your transportation needs, as well as a model employer. Family owned US based transportation and Logistics Company, For years at the very top in this industry and this is not said by our Ego :), results speak for themselves! So, we can proudly say that we are currently the largest company in IL State and in Serbia that runs trucks for the US market! Over 4000 trucks! And they are coming…