After Sales Analysis Quality Engineer

Xingyu Automotive Lighting Systems DOO Niš is seeking a dedicated professional who wants their work to have a direct impact on product quality and customer experience worldwide. By joining our team as an After Sales Analysis Quality Engineer, you will become part of a professional environment that values analytical thinking, cross-functional collaboration, and continuous improvement. In this role, you will contribute to the analysis of real-world product performance, support the development of robust and reliable solutions, and ensure that lessons learned are effectively applied to future projects.

Job Description:

1. Manage customer after-sales performance metrics.
2. Conduct analysis and management of returned faulty parts from the after-sales process.
3. Organize and drive dedicated analysis for critical after-sales cases.
4. Summarize lessons learned from after-sales analysis cases and feed them forward for application in new projects.

Necessary requirements:

1. Bachelor degree or above.
2. Familiar with automotive lighting product structure, manufacturing processes and quality management systems; proficiency in quality tool methodologies.
3. Capability to disassemble and analyze automotive lighting products, with hands-on experience using relevant testing and analysis tools.
4. Strong communication skills, a collaborative team spirit, clear logical thinking, keen insight, resilience under pressure and a high sense of responsibility.
5. Fluent in English.