Billing Analyst

Job title: Billing Analyst

Office location: Serbia with Hybrid working (3 days in the office)

Contract type: FTC (2 years)

About the role and the Team:

Hyperoptic Billing department will have a dedicated analyst that will perform best practice analysis to producing billing reports, monthly departmental performance reporting, ad-hoc reporting request regarding the incident management and project impact assessments, supporting processes and billing policies. Incorporate proactive nature reporting practice into work. Ensuring the daily monitoring of billing cycles, review of monthly billing KPIs including incident management KPIs.

What will you be doing?

• Ensure daily billing run timeliness, completeness and accuracy by using tools and controls put in place
• Analyse data from multiple sources and provide actionable insight to Billing, Customer Finance and wider business audience enabling better understanding and comprehension of billing related topics, influencing adoption and development of billing initiatives and projects
• Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
• Proactively identify inconsistencies in daily operations/process/calculations, correct the inconsistencies and escalate the problem to the next level if necessary.
• Work with an communicate well with various stakeholders to drive improvements in billing processes and policies
• Support companywide projects in domain of billing, provide timely requirements, use cases and support the team during pre-project release phase and post project release
• Ensure operational quality and completeness of billing function trough daily billing checks, incident management and system updates and improvement efforts
• Ensure accounting completeness and accuracy related to the customer billing
• Reference: o6vWIQAv6Y0LDslAZhiMx17gGpeYAh-JqCQBCxBQiotkVk9VN2qr6Ezfm16XtEv8

What we are looking for:

• University Degree – Faculty of Economics - DESIRABLE
• Strong Excel skills
• 3+ years' experience of working in accounting or billing area
• Previous experience of working in a geographically dispersed team
• Capable of working under pressure to tight deadlines and accepting feedback as a guide to develop and improve
• SAP knowledge  - DESIRABLE

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities

What happens next?

• You apply (please send us your CV in English)
• We carefully review your application
• We'll get back to you — even if it's a no (for now)