Business Manager

We are currently looking for a new colleague who is going to be in charge of the profitability and growth of his/her business unit by steering on employee performance management, service quality and client interaction.

The position is open for the following locations: Belgrade, Zagreb or Skopje.

Join us as a Business Manager!

As Business Manager at Transcom you would:

• Build trust with the client, always deliver amazing client meetings
• Empower and coach your team leaders to build world class teams
• Collaborate and plan operation with account RTM and TQM
• Control, monitor, report on and analyse the KPIs, contributing proposed new business strategies, establishing viable budgets and performing on-going financial monitoring
• Ensure high employee satisfaction by building trust in the team
• Have a good understanding of pricing structure and profitability targets, and how you can impact them
• Ensure a smooth and profitable operation
• Ensure that targets are set for each employee and empower the team members to outperform
• Assess and manage the performance of his/her collaborators, in line with Company policies and performance management procedures and processes
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What's in it for YOU!

• Opportunity to further develop your skills and career in a highly dynamic international team
• The challenge to lift your own department to a higher level in a creative way
• The opportunity to enrich the quality of the project with your experience
• A positive working atmosphere and the freedom to act independently
• Attractive salary
• Private health insurance
• Permanent work contract

What are we looking for?

You have:

• 3+ years of experience in customer service and contact center support
• Minimum of 2 years of experience in leading teams with more complex structure
• Experience in leading a contact center
• Strong leadership and management skills
• Advanced knowledge of written and spoken (Business) English

You are:

• A “hands on” “doer” approach
• Confident, with a “Can do” attitude
• Able to keep calm and act with equanimity when working under pressure and deadlines
• Someone who takes ownership and pride in the success of their work
• Analytical and a problem solver
• A team player

What Life at Transcom is like?

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others.

Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.