Call Center Manager

We are seeking an experienced and responsible Call Center Manager to lead and develop a growing team.

Key Responsibilities:

- Managing and coordinating the daily work of call agents
- Recruiting, training, and mentoring team members
- Monitoring performance, setting targets, and ensuring quality standards
- Motivating the team and maintaining a productive work atmosphere
- Conducting negotiations and closing agreements with business partners
- Actively participating in strategic planning and process improvement

Requirements:

- Proven experience in team leadership or people management
- Strong organizational and communication skills
- Excellent negotiation and decision-making abilities
- High level of responsibility and independence in work
- Fluency in English
- Ability to work under pressure and manage multiple priorities

What We Offer:

- A key role in building and shaping a team
- High level of autonomy and responsibility
- Professional and dynamic working environment
- Competitive compensation based on experience and results