KEY RESPONSIBILITIES:
- Outbound Calls
- Source and attract new clients for projects through outbound calls.
- Achieve established performance metrics (KPIs) for attracting new clients daily/weekly/monthly.
- Manage CRM data, ensuring accuracy, maintenance, and analysis.
- Record all communication outcomes within the system.
- Inbound Calls and Written Communication:
- Handle and process incoming calls.
- Provide guidance and information according to provided scripts and guidelines.
- Redirect incoming calls or inquiries to other specialists according to established protocols.
- Actively engage with project participants primarily in English, and occasionally in a second foreign language.
- Conduct written communication in English, and occasionally in a secondary foreign language.
- Manage CRM data, ensuring accuracy, maintenance, and analysis.
- Record all communication outcomes within the system.
REQUIRED SKILLS EXPERIENCE:
Education:
- Bachelor's degree (completed or in progress). Preferred fields of study include: International Relations, International Economics, Political Science, Area Studies, Cultural Studies, Translation and Interpretation, Philology (Foreign Languages), Linguistics, Marketing, Business Administration, Communications, Humanities.
- Graduate and postgraduate students in the specified fields are also considered.
Language Skills:
- English: C1 level (Advanced) or higher proficiency.
- Proficiency in a second foreign language at B1 level (Intermediate) or higher is a plus.
Technical Skills:
- Proficient computer skills.
- Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Experience with Google Sheets.
Communication Skills:
- Excellent verbal and written communication skills.
- Proficiency in business communication and correspondence.
- Ability to effectively communicate with clients over the phone, including making cold calls in Russian and foreign languages.
- Strong interpersonal skills and ability to establish rapport with individuals.
Work Experience:
- Call center experience is a plus, but not required.
- Candidates with relevant volunteer experience at international events, internships, or customer service, sales, international organizations, or event management experience are encouraged to apply, even without direct professional experience.
- Experience with CRM systems will be an advantage.
WORK CONDITIONS:
Work Location: On-site work from the office is required.
Work Schedule: Monday-Friday, 9:00 AM to 6:00 PM, with potential work on weekends and holidays in the period of company events.
Integra Connects d.o.o.
- Srbija, Beograd, ĐURE JAKŠIĆA 1 SPRAT: 2
- PIB: 114656752
- Matični broj: 22052357