Chat Support Specialist – German Language

ABOUT THE COMPANY:

WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

ABOUT THE JOB:

We’re seeking a Chat Support Specialist – German Language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for German-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts, in a fast-paced, highly regulated environment.

Key Responsibilities:

• Respond promptly and professionally to player inquiries via live chat
• Resolve customer issues related to accounts, deposits/withdrawals
• Ensure compliance with iGaming regulations and responsible gaming policies
• Maintain accurate logs and follow up on unresolved queries
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction
• Reference: pZ2dgRTkMX8al9qWPbwgylRfqdYeSBJ64Rtb-YwI42hZrpYsEJjxvAodBdYFhwUq

What We’re Looking For:

• Good command of German language (minimum B2)
• Good command of English language (minimum B2)
• Previous experience in customer support, ideally within iGaming, is a strong plus
• Excellent typing, communication, and problem-solving skills
• Ability to work independently, manage time effectively, and stay focused during night shifts
• Familiarity with CRM/chat platforms is a plus

What We Offer:

• Competitive salary with attractive commission structure
• Top tier training provided by industry leading experts
• Opportunity to grow within a fast-expanding international company
• Positive and supportive team environment
• Comfortable office space in central Belgrade
• Happy hour
• Private healthcare plan

Location: Belgrade, Serbia (On-site)
Employment Type: Full-time