Client Success Representative

Join our high-performing Belgrade-based operations team (AOS) and become a key player in delivering exceptional experiences for our US clients while directly contributing to the growth of the business.

We move fast on inbound leads, prioritize speed-to-response, and take a consultative approach to sales – helping clients setup the best solutions for their needs rather than pushing products. As a New Client Success Representative, you’ll be the bridge between our US-based field teams and our clients, ensuring seamless service delivery, high satisfaction, and sustainable account growth.

What You’ll Do Every Day

• Respond quickly and professionally to inbound leads and client inquiries via phone, email, and digital messaging
• Conduct consultative conversations to understand client needs and recommend the right services/upgrades that add real value
• Schedule and coordinate jobs while keeping clients informed at every step
• Proactively reach out to existing clients to strengthen relationships, ensure they take advantage of our recommendations and opportunities
• Monitor real-time job progress and field team performance to guarantee on-time, high-quality delivery
• Collaborate closely with US field staff to resolve issues fast and promote service enhancements that drive retention and growth
• Reference: xLyV1QcVuqIhCb5c0kj21mFTKZsuO999_OFh_8ppwg7rSSA2jOzXgCOa0LEjaOl1

Who Thrives in This Role

• Native-level American English (spoken and written) with clear, confident communication
• Natural empathy combined with sharp attention to detail and solution-oriented thinking
• Proven ability to multitask in a fast-paced, dynamic team environment
• Comfortable following processes while thinking on your feet when clients need creative solutions
• At least 1 year of experience in field service operations, customer success, or client-facing roles (experience in consultative/inbound sales is a big plus)
• You genuinely enjoy helping people, solving problems, and seeing both clients and the company succeed.

What We Offer

• Full-time, stable employment in Belgrade
• Competitive base salary starting at 100,000 RSD net/month (higher based on experience)
• PLUS Monthly performance bonus up to 100,000 RSD net (uncapped potential for top performers)
• Clear career growth path – many of our top performers started right here in this role
• A supportive, high-energy team that celebrates speed, quality, and results

If you love turning great service into lasting client relationships (and extra revenue along the way), we’d love to hear from you.

Apply today – we respond quickly to the right candidates!