Client Success Team Lead

Join AOS to Support Great Clients & Lead Seamless Service Experiences!

Location: Belgrade, Serbia (On-Site)
Type: Full-Time
Salary: 100,000 RSD/month base + bonuses

Who We Are

AOS is a Belgrade branch dedicated to delivering exceptional home services to residential and commercial clients across the Washington, DC (USA) region. We excel in seamless new client scheduling, conversions and long-term client success. We are seeking a Client Success Team Lead to lead daily client support operations, guide the team and ensure outstanding service delivery at scale.

The Role: Client Success Team Lead

Be the frontline leader: Support key clients, oversee daily client success operations and lead the support team to ensure smooth coordination between customers and field staff. Ideal for experienced, empathetic professionals who thrive in a fast-paced environment and enjoy leading by example.

What You’ll Do

• Handle & Oversee Client Inquiries: Respond to complex customer inquiries and act as the escalation point for the team, ensuring clients feel supported throughout the entire service process.
• Coordinate & Optimize Scheduling: Oversee appointment booking and scheduling workflows, align with field staff availability and optimize operations for timely and efficient service delivery.
• Facilitate Field Service: Liaise with field inspectors and technicians, ensure accurate client information is shared and follow up to confirm high-quality on-site experiences.
• Lead & Support the Team: Guide, coach, and support Client Success Representatives, ensuring performance standards, accountability and consistent service quality.
• Enhance Satisfaction & Retention: Identify opportunities for service improvements, resolve issues proactively and build long-term client relationships that drive repeat business.
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Who You Are

• Senior Support Professional: Proven experience in client success, customer support or scheduling roles, with exposure to team leadership or senior responsibilities. Home services or inspections experience is a plus.
• Communication Ace: Fluent US English, confident communicator who builds trust quickly and resolves issues with empathy and authority.
• Dynamic Leader: Comfortable multitasking, prioritizing and making decisions in a team-based, goal-driven environment.
• Client-Centric & Driven: Motivated by client outcomes, team success and delivering top-tier service experiences.

Why Join AOS?

• High Earnings: 100,000 RSD base + performance bonuses with unlimited upside.
• Stable Perks: Full-time role with holiday pay in a convenient, supportive Belgrade office.
• Growth Path: Opportunity to grow into broader leadership in an innovative company scaling home services.
• Real Impact: Lead the client success function and directly shape service quality and client loyalty.