Consumer Segment Digital Specialist

At Yettel, we strive to achieve something extraordinary every day – transforming the world around us by connecting people and communities, and making technology accessible to millions.

Our Consumer Segment Team plays a central role in this mission, taking full 360° ownership of products and services – from concept to launch, growth, and ongoing support.

Our goal is to deliver an outstanding customer experience while ensuring the profitability of the consumer mobile segment.

We operate within the Consumer Marketing and Digitalization domain, driving innovation and value for our customers.

If you bring a business-driven, entrepreneurial mindset and are eager to apply it in a corporate setting, we’d love to connect and explore whether we’re the right fit for each other.

What we will expect from you:

• Active role in annual and long-term Strategy planning and execution through strategic, tactical and operational development of consumer portfolio, services and offerings.
• Manage the full digital product lifecycle – from ideation and development to launch and continuous improvement.
• Track and analyze digital product performance using defined KPIs, ensuring continuous optimization.
• Coordinate cross-functional project activities within the Go-to-Market (G2M) framework.
• Collaborate with internal teams and external partners to ensure timely and successful product delivery.
• Support marketing and communication initiatives for product launches and ongoing campaigns.
• Identify market opportunities and monitor industry trends in the digital telecommunications space.
• Partner with product owners and IT teams to develop new functionalities and improve the customer journey.
• Research competition and market movements to anticipate customer needs and drive innovation.
  Contribute to shaping an outstanding digital customer experience across all digital touchpoints (apps, web, self-care).
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For a good start, you will need:

• University degree in economics, marketing or electrical/telco/IT engineering.
• At least two years of experience preferably in telco (mobile), IT, FinTech, insurance or banking industry or you have other interesting experiences combined with a strong motivation to become an entrepreneur in corporate environment.
• Project management experience and ideally your previous project management experience is combined with product / services development, product positioning and strategic roles with full marketing mix, G2M and P&L responsibilities.
• Experience with cost-benefit analysis and in analyzing and structuring large datasets, with purpose of finding, explaining and presenting valuable analysis insights to operational and higher management levels.
• You are skilled with Power Point and Excel and proficient in English and Serbian language (verbal & written).

Why we think you should apply:

• Supportive work environment with opportunities for growth.
• Hybrid work model.
• Participation in bonus system.
• 25 days of annual leave.
• Health package.
• Mobile phone with unlimited internet and Yettel family package.
• Recreation or health program.
• In-house training and career development programs.