Contact Center Agent

Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group Holding, a prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our new brand Grafton Recruitment.

Grafton Recruitment was established in Serbia, in April 2024. Grafton Recruitment is one of the largest recruitment companies in Europe with 40 years’ experience on the market as a Global Search & Selection brand.

For one of our clients, an international real estate development company that owns and operates multiple hospitality properties, we are currently seeking an additional team member for the following position: Contact Center Agent.

ROLE SUMMARY:

The Contact Center Agent plays a key role in delivering high-quality customer support by handling inbound calls efficiently and professionally. This position involves identifying customer needs and providing accurate information about the project, as well as managing client inquiries through official social media channels. The agent is also responsible for staying up to date with product knowledge to ensure consistent and informed communication with clients.

KEY RESPONSIBILITIES:

• Managing inbound calls in a timely manner
• Identifying customers' needs and providing comprehensive information about project
• Social media management (responding to client’s inquiries through our official social media channels)
• Updating job knowledge by studying new products description
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QUALIFICATIONS AND EXPERIENCE:

• High school diploma or university degree (preferably in Communications, Business, or related field)
• Previous experience in a contact center or customer service role is an advantage
• Familiarity with CRM systems and social media platforms is an advantage

SKILLS AND COMPETENCIES:

• Strong phone and verbal communication skills
• Active listening and empathy
• Excellent command of English
• Ability to manage client inquiries via social media channels
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Moderation and facilitation skills in client interactions

WHAT WE OFFER:

• Opportunity to work on one of the most prestigious projects in our region
• Work in international environment
• Luxurious office overlooking Sava River
• Training and development programs
• Private health insurance
• Team building activities

If you are confident that you meet the above requirements and you are interested in developing your career in a dynamic international organization, please send your application.

Please note that only short-listed candidates will be contacted.