Contact Center Representative with English/Night Shift

Hisense Europe, the world’s leading home appliance manufacturer is a full assortment global player with a comprehensive product range: MDA, SDA, TV, Mobile and A/C, covering all market segments. In September 2018 the strategic takeover of Gorenje Group took place when Hisense officially became a 100-percent owner of Gorenje. The merger resulted in a major manufacturer that combines consumer electronics and home appliances with a comprehensive product range. With 4 major global brands: Hisense, Gorenje, Asko and Toshiba, we are present in different market segments  

We are looking for new team members to join our international team and be part of the Customer Care Center of Excellence.   

Workplace: Novi Sad (on-site) / night shift

Responsibilities:  

• Providing excellent customer service to incoming clients via call and e-mail channels  
• Actively listening and understanding user requests to achieve a high percentage of resolved complaints in the first contact
• Identifying customer problems and complaints, providing timely solutions
• Providing outstanding service to a high level of customers  
• Ensuring all customer data is logged accurately
• Providing support and information regarding the company’s products and services
• Maintaining a professional and courteous attitude in interactions with users, even in demanding situations
• Actively participating in training and development to improve skills and knowledge related to products or services
• Conducting surveys on the quality of repairs  
• Reference: 6zdaKJCg7xY49LRhtUzq2R-7CIjEGf08F1h9jUPzSkQ.

Requirements:  

• Fluency in English
• Experience working in customer service, preferably in a call center environment  
• High school degree and above
• Customer-oriented individual with excellent communication skills
• Team worker with good organizational skills and a growth mindset  

Perks and benefits:

• Private health insurance
• Performance-based bonus, seniority bonus, awards, and recognitions
• Employee referral bonus
• Discounts with our partners from various industries
• Team building and organized sports activities
• Special and themed events

We are looking forward to meeting you!   

* Please note that only shortlisted candidates will be contacted.