About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Container Freight Station (Drayage) Operations Agent for our third-party logistics company.
The client is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be part of an experienced team and will be a key individual in providing successful solutions to our customers in a collaborative manner. Will provide support to internal and external customers’ needs with a proactive and professional approach. Coordinate and Execute recovery and delivery schedules with various parties to ensure freight is moved according to its requirements and on time.
Responsibilities:
- Provide Excellent, Professional and Timely Customer Service, whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
- Order Processing and Manifest Execution.
- Notify customers and company stations of Freight Availability, Capacity, Status, Cost and Other Important Information.
- Will need to maintain knowledge of company services to assist with customer inquiries and book orders.
- Work and Coordinate Effectively with the Customer Service Team to ensure all shipment requirements are understood.
- Work and Coordinate Effectively with the Dispatch Team and other parties, such as agents, to ensure freight requirements are executed and on time.
- Work and Coordinate Effectively with Bond Team to process and maintain US Customs Bond Compliance.
- Coordinate with Customers, Forwarders and Shipping Lines to request and process timely freight releases and confirm any pending charges.
- Obtain pieces, weights, and dimensions internally or externally, and translating that information to our transportation platform.
- Ensure all backup paperwork/ documentation, reference numbers and requirements are attached appropriately.
- Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond Arrivals, etc.
- Adhere to company policies and procedures.
Requirements:
- Strong understanding of all MS Office Programs, freight operating systems such as AS400, Alpha Truck, TMW, Freight Data, US Customs ACE Platform etc.
- Advanced level of English
- Strong verbal, written communication and phone skills.
- Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service.
- Must have the ability to work in a fast-paced environment.
- Type 30+ WPM preferred.
Working conditions:
- Work schedule: Mon-Fri 08:00 – 17:00 Arizona Time
- Competitive Salary in USD
- Remote/hybrid/office mode of work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
Zelh
- Sjedinjene Američke Države, Inostranstvo, 5 Continuum Dr, Suite B, Fletcher, NC 28732, United States of America