Customer Insight Expert

What we will expect from you:

• Designing and leading external market research studies (both quantitative and qualitative) in close cooperation with research agencies, including briefing, guiding and evaluating their work
• Interpreting data and preparing reports from regular tracking and ad-hoc market research studies, translating insights into clear, actionable recommendations for stakeholders
• Presenting research findings to management and supporting the organization in understanding results, implications and recommended future actions
• Managing internal quantitative research projects and, when needed, moderating internal focus groups and in-depth interviews
• Utilizing external and internal data sources to drive customer insights, ensuring strong linkage between market research data and internal data sources (DWH, billing systems, etc.)
  
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What we are looking for:

• University degree in Psychology, Statistics, Marketing, Social Sciences or a related field
• 3–5 years of proven experience in Market Research, preferably within the telecommunications industry
• Excellent knowledge of modern research approaches and methodologies, as well as advanced statistical techniques
• Structured, analytical and objective mindset, combined with creativity and enthusiasm
• Strong communication and presentation skills, influencing and convincing with good interpersonal skills
• Ability to focus on priorities and identify key business and data drivers
• Fluency in English, both written and spoken

Why we think you should apply:

• You will work in an environment which allows you to grow and develop
• Hybrid work model (on-site and off-site)
• 25 days off per year
• Participation in bonus reward system
• Healthcare package
• Mobile phone with unlimited internet and Yettel Family tariff package
• Recreation or health program
• In-house training and development programs
• Career development opportunities

Please include your references in your CV, as reference check is an integral part of our selection process.

We hope to meet you soon!