Customer Quality Engineer

We are seeking a Customer Quality Engineer to manage customer-related quality issues in the automotive industry. The role involves resolving complaints, conducting root cause analysis, and ensuring customer satisfaction by driving continuous improvement in product quality.

Key Responsibilities:

• Serve as the main contact for customer quality concerns. Provide timely responses and solutions to customer complaints or inquiries
• Conduct root cause analysis using ISHIKAWA, 5 Why methodologies. Implement corrective actions and verify their effectiveness to prevent recurrence
• Maintain compliance with industry standards, particularly IATF 16949. Prepare for and participate in internal and external audits
• Track, monitor and report on customer-specific key performance indicators (KPIs.) Analyze trends and take proactive measure to address any issues
• Work with production, engineering, and other teams to resolve quality issues
• Prepare and submit key quality documentation such as PPAP and control plans
• Maintain accurate records to support production and ensure quality consistency (such as claims, COPQ records, etc.)
• Reference: 3iy7XL7Nllt_vR4eNaxcEc0czcD0Ze2bz8p4t-Nd2mjfthf4dcDZWFNKeqA4qEnH

Qualifications:

• Bachelor’s degree in engineering or related field
• Experience in quality engineering, preferably in automotive
• Knowledge of quality tools (8D, FMEA, PPAP, APQP) and standards (ISO/TS/IATF 16949)
• Strong problem-solving and communication skills