WE ARE HIRING!
Customer Service Advisor - German language
The team of the global DDC group welcomes you - join over 2,000 employees at DDC MLS and experience the DDC MLS community. Join the largest BPO (Business Process Outsourcing) company.
MAIN RESPONSIBILITIES
- Handling inbound and outbound calls, email, chat from existing customers, dealing with any enquiries they may have, - striving for a first contact resolution.
- Responding to all enquiries in a professional, courteous and friendly manner.
- Build rapport with the customer to provide a best-in- class customer service experience.
- Maintaining customer information and records inline with the DPA and our internal information Management Security processes.
- Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.
- And other duties in line with business requirements.
KNOWLEDGE AND SKILLS
- Excellent customer care skills
- Be a professional ambassador or both DDC OSS and our client
- Be clear and friendly on the telephone, actively listening and speaking confidently
- Good teamwork skills and the ability to work within a fast - paced environment unsupervised
- The ability to work quickly and accurately under pressure
- A professional attitude when dealing with customers
- Flexible and adaptable
- A genuine passion for helping others
- Ability to work to targets
- Be comfortable with computers Et tech
- Proven experience/evidence in understanding and interpreting written documents in German (minimum knowledge - B2 level)
BENEFITS
- Remote work opportunities
- Private health insurance
- Working in a global company in a multilingual and multicultural environment
- Advancement through various positions and acquiring new skills
APPLY NOW!
Konkurs je istekao.
DDC OSS
- Omladinskih brigada 90d, Beograd, Srbija
- PIB: 112716494
- Matični broj: 21724963