Customer Service Agent

Where now meets next!

Company Flying Cargo YU d.o.o., as authorized licensee of Federal Express Corporation – FedEx for territory of Serbia, is recognized as industry leader in express international door-to-door shipment management, providing delivery services to 220+ countries worldwide throughout robust supply chain system using latest cutting-edge tech solutions. Our mission is focused on providing unique global air and ground logistic support to all clients meeting their transportation needs in export and import of international shipments in Serbia.

With primary goal to maintain high quality in delivering our services to clients and providing an outstanding customer experience we are looking for the new team member to join us on position:

Customer Service Agent

Key responsibilities:

This position is expected to provide extraordinary customer service and shipping related services coordination by determining and proposing appropriate shipping methods, informing clients of company products, services, routes and rates, as well as taking care of any inquiry client may have regarding shipment status by:

• Ensuring quality customer service and taking care of customer inquiries via incoming or outgoing calls and/or e-mails, informing clients about the portfolio, features of services and providing pricing information
• Recommending the appropriate FedEx Office products and services
• Creating tailor-made service offer proposal to the clients accommodating it to identified client’s transportation needs - utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to clients
• Scheduling appointments for picking up/delivering of the shipments to/from client,
• Resolving disputes of any kind regarding the delivery of shipments and providing information, alternative options and solutions for settlement
• Support clients in monitoring the status of shipment delivery (using internal tracking online portal features - Track&Trace system)
• Maintaining and updating client database
• Oral and written correspondence and communication in both Serbian and English
• Care about the client and the quality of the service provided
• Cooperation and support to other sectors of the company
• Reference: BcBvbXhqsAfM96HE6gbvw9k0UWqNiyt285Qp91m2o-wF_GAxaiJytkcAVssY0Xoz

Candidate profile and qualifications

Successful candidate for this position should have:

• Excellent verbal and written communication, interpersonal and social skills
• Proficiency in English language (at least B2 level), oral and written
• Fast typing skill – 40 WPM, at least
• Self-motivated, result oriented and able to work autonomously
• Strong customer focus with ability to multitask and quickly adapt to change  
• Preferred experience in the industry
• Minimum education requirements – secondary school diploma

We are sure we can offer you a collaborative and inclusive work environment, opportunities for professional development and growth in multinational company recognized as industry leader in service providing.

Very dynamic working day, acknowledgement of individual effort, encouragement of outstanding performance and promotion of team work.

How to apply: 

If we in any way motivate you to join our team, please click on Apply and share your curriculum and cover letter. Do not hesitate to contact us for any further information you might need.

Only short-listed candidates will be contacted for interviews.

We are an equal opportunity employer and we prohibit discrimination and harassment against any employee or applicant based on race, color, religion, national origin, age, sex, disability, sexual orientation or gender identity.

We encourage all candidates from all backgrounds and experience to apply.

Join us and help us deliver the FedEx Purple Promise by making every customer experience outstanding!

We are waiting for you!

Note: By submitting the application, the candidate gives his/her consent for the company to process their personal data in the selection process in accordance with the Personal Data Protection legal provisions.