Allyant is the world's first comprehensive accessibility solutions company. Our brand represents the combination of three globally recognized accessibility solutions companies, including T-Base Communications, CommonLook and Accessible360. Our sole focus as a single entity is making accessibility simple, seamless, and efficient for organizations – ensuring equitable access to information for people with disabilities.
Our company offers a multitude of accessibility services and software solutions, spanning print and digital document remediation services, document remediation software and digital accessibility auditing. The most prominent organizations in the world, including those in financial services, government, healthcare and education, rely on our solutions to create, assess, remediate, produce and track compliant communications efficiently and cost-effectively.
At Allyant, we believe every organization’s journey toward equitable access should be simple and seamless through solutions that eliminate the worry, stress and uncertainty often associated with accessibility.
The Role:
This position is part of our high-energy Customer Success team and will be focused on supporting the Customer Success Team (Customer Success and Renewals Managers). You’ll be at the core of our day-to-day interactions, ensuring a smooth onboarding process for all new clients, ensuring all clients are enrolled in our communication cadences and support questions are escalated appropriately.
As a "Customer Success" team, it’s our goal to manage and grow existing key client relationships through software subscription renewals and expansion. In this role, you will provide administrative support around sales processing, Salesforce updates, and customer software usage reporting. You will also help track and evaluate customer usage of document remediation services to allow the CS team to proactively discuss volume changes or issues with clients.
You will contribute to a transformative mission, making strides toward a more accessible world. You will collaborate with a dynamic team of sales and customer services professionals who share your dedication to creating positive social change through digital accessibility. Together, we aim to empower organizations across diverse industries to embrace accessibility as a fundamental aspect of their digital strategy, enriching the lives of countless individuals who rely on technology to engage with the world around them.
Responsibilities:
- Onboarding new customers: One of the primary tasks is to onboard new customers effectively and accurately. This includes:
- Ensuring all information is entered correctly into SalesForce, and other systems (i.e. Outreach, Remediation Services RPM and CommonLook University)
- Customer contact(s) added to Outreach communication cadence and Welcome Email with next steps has been sent.
- Preparing Quotes for Customers: Collaborating closely with our renewals manager to create quotes for upcoming renewals in a timely manner.
- Reporting: Running regular reporting and distributing internally to ensure data in Salesforce is accurate and flawless.
- Collaborating with internal teams: Working closely with internal teams to align customer success initiatives with overall business goals. Collaboration ensures consistent messaging and a seamless customer experience across all touchpoints.
Qualifications & Skills:
- AA or Bachelor's degree (achieved or in progress) or equivalent demonstrated work experience (1-3 years in a professional role).
- Excellent Time Management skills
- Ability to multi-task and prioritize
- Strong problem-solving skills
- Sales or customer-facing experience is advantageous.
- Strong teamwork and collaboration skills
- A self-starter with the ability to work independently and to take initiative to get things done within the scope of the role
- Excellent English written and verbal communication skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions.
- Proficiency in Microsoft Excel to collect, organize and present data
- Proficiency in Salesforce, Microsoft Office (Outlook, Teams, Word, Excel & PowerPoint) and SharePoint
To Apply:
If you are interested in this position please send your CV electronically. PLEASE DO NOT include your photo, date of birth or marital status!