Customer Success Manager

Who We Are

Brid.TV is a world-renowned name in the digital video advertising landscape. Our online video platform, which is completely self-funded, was created and developed by leading experts in the video industry. We are also a Google-certified technology partner, a board member of IAB Europe and Prebid.org, and one of the fastest-growing companies in its sector worldwide.

As of recently, Brid.TV is part of TargetVideo, a Munich, Germany-based provider of video production and advertising solutions. As the powerhouse behind TargetVideo’s infrastructure, Brid.TV provides cutting-edge technology for publishers, advertisers, and other video-focused businesses. 

Role Summary

We are looking for a talented, driven Customer Success Manager to join our fast-growing team.

As part of our team, you will have a key position supporting our customers by providing technical assistance, monitoring, and account management. The ideal candidate should have a strong interest in technology and business and be comfortable in a customer-facing position.

What You’ll Do

• Serve as a trusted advisor to customers by utilizing your deep understanding of the Brid.TV product to help achieve customers’ business goals.
• Act as the customers advocate and collaborate with internal teams, including product management, operations, and sales, to find and provide the best possible solutions.
• Manage and lead on-site technical product-related workshops and demos.
• Work closely with the sales teams and serve as the expert with everything tech and product related to help identify and close opportunities.
• Manage and lead onboarding process for new customers.
• Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC, while helping accounts explore untapped opportunities to drive business goals.
• Define new technical requirements, build project timelines and manage the delivery, both outbound and inbound.
• Reference: SNx7OjvDJ3suMvgvOvCx_PSe0tuFMGig1FngwQpxfT4.

You Have

• Experience with client-facing account management and understanding of digital marketing and the digital landscape.
• You’re curious and tech-savvy. You enjoy deep-diving into the technical details and can demonstrate your technical depth and skills.
• An ability to understand customer needs and requirements and translate them into actionable items and plans for the company’s internal stakeholders.
• An analytical disposition. You’re comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
• An optimistic attitude, a strong passion for your work, intellectual curiosity, and the ability to positively influence your peers.
• Excellent problem-solving skills.
• Excellent storyteller and communication. You’re proficient with software presentation and comfortable presenting data-driven stories and recommendations internally and externally.
• Excellent verbal and written English – a must!
• Basic knowledge of HTML and CSS.

You Might Even Have

• Basic knowledge of JavaScript.
• Knowledge of the video advertising ecosystem.

Why Join Brid.TV

• 7-hour work days from 08-15 (35 hours per week).
• Salary package that follows your growth.
• Office-based work.
• Paid parking.
• Private health insurance for the whole family (spouse and children).
• Working with a talented, professional and friendly team.