Customer Support Specialist

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7 billion.

AMETEK has 22,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Job description:

• Customer support activities supporting customers with RMA’s, status updates, quoting of repairs, upgrade, and Service
• Contracts primarily through phone support and secondary via Help Desk system
• Manage and escalate key account and hotsite customer accounts as it pertains to multi –camera and high priority accounts and help highlight and participate in prioritization and billing activities to help manage customer satisfaction and expectations
• Supporting web-based Service and Support Communications such as registration and survey management and communications that includes Vertical Response notification and eCommerce tools
• Track and process Open RMA’s from Receipt through final shipment
• Work collectively in a team to help drive and meet organizational objectives
• Work collectively with team members to initiate service procedure revisions and improvements through projects and assignments
• Reference: Q7zQQqimxiwM5isdGbBKovpxENlZboUoWLSPSK5luU_bQWi2rNrxMo7rZx6lcAcU

Position requirements:

• Bachelor’s degree
• Must have excellent communication skills and be able to represent the brand in a professional and support manner with customers
• 3+ years’ experience in a role that is externally focused with end-users and key customers supporting highly technical clients in a multi-tiered channel
• Proficient with Helpdesk, ERP and billing systems
• Must be able to effectively present and communicate information to customers in a professional and informative manner while managing expectations
• Must be customer focused and supportive of business growth
• Must possess strong organizational skills. Able to multi-task and handle the responsibilities in an environment with changing priorities with the ability to take on projects and manage and execute them to help develop the Service and support organization in a successful and positive manner
• Consistently leverage company management, logistics, and quoting tools such as ERP, shared databases to process RMAs, Knowledge base, helpdesk tickets and quotes

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits