www.silverbellgroup.com

Customer Support Trainer - Romanian language

Based in Belgrade

Silver Bell Group is currently recruiting a Customer Support Trainer to support one of the leading online shopping platforms in the world. If you enjoy working with people, developing their skills and helping teams reach their full potential, this is the right opportunity for you. Join our dynamic team and grow your career with us.

Responsibilities:

Provide customer support in Romanian through voice, chat and email channels as needed
Communicate closely with employees and sector managers to understand and align their goals and ambitions
Participate in the implementation of sector goals related to team size and performance
Assess individual employee abilities and work with them on areas that need improvement
Train employees in customer support departments in all facets of the job
Support the development of employee motivation, skills and competencies
Monitor, evaluate and document employee progress and training results
Maintain accurate records of customer interactions, training sessions and solutions
Reference: VV43UuFj9IKejcSQbyzoca7TftHPPaM4njJ_7-YumJTVN3Bf59sEFD1nvC8I2A8m

Requirements:

Fluent in Romanian (both written and spoken)
Advanced level of English
Previous experience in customer support is a strong advantage
Strong communication and presentation skills with a people-oriented mindset
Experience in training, coaching, mentoring, or team leadership is a strong advantage
Ability to evaluate performance and provide constructive feedback

Why join Silver Bell Group?

We believe in building strong, lasting teams through mutual growth, trust, and a shared purpose.

Opportunity to work with a globally recognized automotive brand

Competitive salary package

Friendly, multicultural team and supportive working environment

Structured onboarding and ongoing training

Remote position with occasional office visits

Silver Bell Group has been successfully operating for over 10 years, and our local team today consists of more than 500 colleagues. Our employees collaborate daily with individuals from more than 25 different nations and cultures, providing services across more than 10 industries.

Silver Bell Group d.o.o.

Ovo nije posao za svakoga. I to je u redu. Ovo je prilika za one koji žele da rastu kroz rad. Za ljude koji razmišljaju unapred, uče brzo i ne boje se novih izazova. U Silver Bell Group-u, povezujemo međunarodne kompanije sa korisnicima širom sveta -i to radimo iz Beograda. Naš posao je outsourcing usluga, pre svega u oblasti korisničke podrške, ali i prodaje, IT-a i digitalnog marketinga. Zaposleni u Silver Bell Group-u rade sa ljudima iz različitih zemalja, na više od 25 jezika, za svetske…

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