Our client is one of the leading global companies in the automation and robotics industry, renowned for designing and manufacturing cutting-edge technology to optimize industrial processes. As a trusted partner of Adecco, our client is seeking a skilled and motivated Field Service Technician to join their team.
Job Description:
- Independently performs on-site service tasks such as initial commissioning, repair work, and maintenance
- Continuously improves and shares knowledge with the team
- Provides advice and support to customers regarding maintenance inquiries
- Handles customer inquiries and assists them with any questions by phone
- Identifies opportunities to promote company products and services and promptly informs the responsible parties with detailed information
- Creates service reports with the required quality and ensures they are forwarded to relevant departments in a timely manner
- Delivers product trainings independently taking into account didactic and technical aspects, utilize a broad range of teaching techniques
- Updates and further develops existing trainings in content and quality continuously
- Creates new trainings or workshops in coordination with CSM and Teamleader College (Webinars, eLearnings, Workshops, ..)
- Provides technical support for Sales colleagues
Your profile:
- Higher Technical education or Bachelor’s degree
- At least three years of experience in similar roles
- Experience in customer service support, troubleshooting equipment (not necessarily robotics), and a background in electronics is preferred
- Strong command of the English language
- Ability to work independently with a proactive approach
- Availability for travel inside Serbia and neighboring countries
Adecco
Adecco u svetu Sa sedištem u Švajcarskoj, vođen od strane multinacionalnog tima sa iskustvom iz razgranatog svetskog tržišta, sa svojih 32.000 zaposlenih u 5.000 kancelarija u preko 60 zemalja sveta, Adecco pruža širok spektar fleksibilnih HR rešenja. Adecco pripada grupi 500 najvećih kompanija na svetu. Svakog dana, Adecco mreža spaja preko 650.000 saradnika sa više od 100.000 klijenata širom sveta, što nas čini četvrtim najvećim poslodavcem na globalnom nivou. Svesni svoje globalne uloge, inspirišemo…