Head of HR & People Operations (International)

Location: Belgrade, Serbia (Office-first / Hybrid)

Company: Qualix (exclusive partner of Adrian Magnus)

Scope: Serbia, Europe, USA & Latin America

Employment Type: Full-time

About Us

Adrian Magnus is a fast-growing international premium brand operating across Spain, Germany, and the United States, with production in Costa Rica and Nicaragua.

Our operational hub is based in Belgrade, where we are building a strong Sales & Operations center, while managing distributed international teams.

We are entering a new phase of growth and are looking for a senior HR leader who will take full ownership of people strategy, recruitment performance, and organizational structure.

The Mission

We are not looking for an HR administrator.

We are looking for a builder and leader.

Your mission is to design, implement, and scale a structured HR system that supports rapid international hiring, reduces turnover, and creates a culture of accountability and performance in a hybrid (office + remote) environment.

You will work closely with the COO & CEO and have real authority, ownership, and accountability.

Key Responsibilities

1. International Recruitment Leadership & Strategy (30%

- Own and execute recruitment strategy across Europe including Serbia, USA, and Latin America
- Lead and manage a team of recruiters (senior & mid-level)
- Ensure time-to-fill targets (≤30 days for priority roles) are consistently met
- Act as final decision-maker for culture fit and senior hires
- Optimize sourcing channels, recruitment tools, and hiring funnels

2. HR Architecture & Policy Framework (30%)
- Build and implement a Company Employee Handbook, HR policies, and SOPs
- Design and own performance management systems (KPIs, 1:1s, reviews, PIPs)
- Establish clear accountability and escalation frameworks
- Create structure where expectations, results, and consequences are transparent

3. Retention, Culture & People Operations (25%)
- Analyze turnover drivers and implement measurable retention strategies
- Build structured onboarding programs (Offer → Day 90)
- Strengthen engagement and alignment between office-based and remote teams
- Ensure HR processes support growth, not bureaucracy

4. Compliance & HR Governance (15%)
- Ensure compliance with Serbian labor law for local employees
- Oversee contractor and B2B agreements for international staff
- Partner with HR Operations to mitigate legal and operational risks

What Success Looks Like in This Role

• Priority roles are closed within 30 days
• Voluntary turnover decreases measurably within 6 months
• Clear HR structure, policies, and performance frameworks are implemented within 90 days
• The CEO no longer needs to manage HR execution directly
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Who You Are

• Experience: 5+ years in HR, including at least 2–3 years in a leadership role (Head of HR / HR Manager / People Lead)
• International Exposure: Proven experience hiring across EU and/or US markets
• Leadership Mindset: You manage people, performance, and outcomes — not just processes
• Builder Mentality: You are comfortable creating structure from ambiguity
• Languages: Fluent English (C1/C2) is mandatory; Serbian is required; Spanish is a strong plus
• Execution-Oriented: You are comfortable making tough decisions when needed

Compensation & Growth

We offer a competitive and transparent compensation package aligned with senior-level responsibility and impact:

Base Salary: €3,000 – €4,000 gross per month, depending on experience and seniority

Performance-Based Bonus:

Quarterly and annual bonuses linked to:

• time-to-fill performance
• retention metrics
• successful scaling of the HR function

Total annual bonus amount range between €2.000-€4.000 according to KPI metrics.

Growth Potential: Clear salary and responsibility growth based on results, not tenure

Stability & Impact:

Long-term role in a profitable, premium international business with real decision-making authority

Why Join Us

• You will build, not inherit a broken system
• You will have real ownership and accountability
• You will work directly with the CEO on strategic people decisions
• You will shape the culture and structure of a growing international company