HR SSC Specialist (Fluent English and one of the following languages: Polish, German)

Workplace: Belgrade

We are happy that you are already a valuable member of MAHLE!  Are you looking for new and exciting professional opportunities? Then take advantage of the new career opportunities now available to you within HR!

Together, we are successful! #StrongerTogether 

Your role & responsibilities:

You will be supporting HR services by guiding employees, coordinating HR-related tasks, and ensuring smooth day-to-day operations within HR SSC.

• Serve as the first point of contact for HR-related inquiries via various channels (ticketing system, phone, chat).
• Respond to employee queries, manage cases, and escalate complex issues when necessary.
• Process HR data changes and create tickets for data corrections or requests.
• Prioritize incoming requests and follow standard procedures to resolve them efficiently.
• Direct employees to internal policies or external providers as needed.
• Collaborate with other SSC team members and participate in improvement projects and feedback loops.
• Ensure high-quality customer service while adhering to global HR guidelines and processes
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Your skills & strengths:

• Experience or strong interest in HR processes, ideally in a Shared Services or BPO environment
• Understanding of HR Shared Services and employee support functions
• Familiarity with HR IT systems (e.g., SuccessFactors, PeopleDoc, SAP HR) and ticketing tools is a plus
• Very good Microsoft 365 skills, especially within Teams, PowerPoint and Excel
• Academic degree or equivalent diploma in Human Resources, Business, or related field
• Fluent English and one of the following languages: Polish, German
• Solid organization, planning, and communication skills
• Customer-oriented mindset and eagerness to learn in a dynamic environment

See what we can offer you!

• Attractive salary package (including private health insurance)
• Becoming a member of a fast-growing team in an innovative company with stable market position
• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
• 25+ days annual vacation
• Flexible work schedule

In addition to working with a great team, we encourage you to reach your full potential. Exciting assignments and personalized support for your career are available to you.

We will contact only the selected candidate