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Integration Analyst

M Plus Serbia d.o.o.

Beograd | Hibrid

14.02.2026.

  • ugovor
  • puno radno vreme
  • 2. smena
  • online intervju za posao

WE'RE HIRING!

Integration Analyst

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

The Integration Analyst supports the design, delivery and on-going management of integrations across the Cilents Salesforce ecosystem and connected enterprise systems.  This role will be supported by Integration Lead to support API-based integrations using MuleSoft and Workato, helping translate business requirements, supporting builds, testing and documentation and operational monitoring.

Primary Responsibilities:

Integrations Analysis & Support

  • Partner with the Integration Lead to gather and document integration requirements, translate business processes into technical specifications, and support integration design and configuration using MuleSoft and Workato. Assist with API analysis, data mapping, and error handling

Build, Test & Deploy Support

  • Support integration development through configuration, testing, deployment, and UAT validation, ensuring data accuracy, performance, and reliability across integrated systems

Operational Monitoring & Troubleshooting

  • Monitor integrations and APIs to identify issues, perform first-level troubleshooting, support incident resolution and root cause analysis, and maintain operational runbooks and documentation

Documentation & Governance

  • Maintain integration documentation, ensure compliance with governance and security standards, support audit requirements, and contribute to reusable integration patterns and templates.

Cross-team Collaboration

  • Collaborate with Salesforce admins, developers, data stewards, project managers, and business analysts to align integration solutions with business needs, support migrations to Salesforce cloud, and act as a liaison between technical and non-technical stakeholders

What we expect from you:

  • Proven experience in systems integrations, business systems analysis or technical analyst roles
  • Experience working with API’s, web services and data integrations (familiarity with Salesforce data models and Salesforce API’s)
  • Hands-on experience configuring MuleSoft or Workato integrations
  • Experience supporting enterprise systems (CRM, ERP, marketing platforms) is preferred
  • Strong analytical and documentation skills
  • Willingness to work afternoon shifts, 3 pm - 11 pm / 4 pm - 00 am, Monday - Friday

What you will get from us:

  • Hybrid work model  
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries, FitPass...)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!

    M Plus Serbia

    M Plus Serbia

    Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su:…

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    Beneficije

    Obuke, konferencije
    Edukacija, profesionalni razvoj
    Zabavni sadržaj
    Kompanijski popusti
    Porodica i roditeljstvo
    Nagrade, bonusi, pokloni
    Timska druženja
    Zdravlje

    Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.