IT Specialist

IT Specialist 
Belgrade

Innovating Support, Empowering Teams, Building Trust.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
• Reference: D57AWQVAXgF81xY_5U73JeXiRgjFdtw2UopSrMpbUDs8U8TjgAYw-7eksf1a2AV5

Role Description: 

We are seeking an experienced and dynamic IT Specialist to join our team. In this role, you will leverage your strong technical background in hardware and software support to manage IT infrastructure and user devices. Your expertise will be crucial in ensuring the smooth operation of our company's IT environment, collaborating with cross-functional teams, and resolving technical issues in a fast-paced, 24/7 setting. You will play a key role in maintaining an efficient and reliable IT infrastructure, contributing to the overall success of our organization.

Candidate Requirements:

• first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system.) and escalate complex issues when needed.
• Monitor and manage network infrastructure, including switches, firewalls, and wireless access points (ubiquity preferred). Identify and resolve network performance issues, ensuring minimal downtime.
• Assist with the setup, configuration, and maintenance of computers, servers, and other IT equipment. Replace or repair defective components as needed.
• Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.
• Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.
• Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.
• Keep in touch with the ISP supplier in case of internet connection dysfunctions.
• Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.
• Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.

Requirements:

• Minimum of 3 years of experience in IT support, with a focus on networking, win systems, and Linux administration.
• Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, switches, and firewalls.
• Experience with network monitoring tools (PRTG-Zabbix, etc.) and network troubleshooting
• Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, debugging, shell scripting, and basic system configuration.
• Familiarity with virtualization technologies such as VMware or virtual machines, snapshots, and resource management.
• Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.
• A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.
• Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.
• Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.
• Availability to work shifts (including nights, weekends, legal holidays)

Nice to have:

• Certifications: Relevant certifications in IT support, networking, or operating systems will be considered as a plus.

Benefits:

• Competitive salary.
• Additional earnings of €500,00 NET for each successful job referral to ARRISE.
• Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips

Ready to Elevate Your Career? Join ARRISE Today!